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IT Support Analyst

About the role

An IT company based in Boldon who are committed to providing quality services and delivering exceptional client outcomes, consistently earning Defaqto 5 star ratings, are looking for an IT Support Analyst to join their team.

The opportunity

You will provide 1st and 2nd line technical support to users, ensuring incidents are resolved in an efficient and professional manner and in line with service level commitments.

The post holder is responsible for providing technical support and maintenance to all supported IT business systems, hardware and applications.

There is a lot of freedom in this role to explore the best solutions for user issues, and in turn you will be encouraged to develop your technical skills by supporting some challenging and interesting products and technologies.

Key responsibilities

  • Provision of quality 1st and 2nd line technical support

  • Accurate recording of issues and resolutions in the helpdesk system

  • Accurate recording of hardware in the asset management system

  • Take responsibility and ownership of incidents and requests

  • Provide guidance to users on technical and/or business knowledge

  • Demonstrable documentation skills (reports, policies, procedures, workflows)

Company benefits

  • Salary up to £25,000

  • Company pension scheme

  • Occupational sick pay

  • Training and support towards industry recognised certifications

  • Cycle to work scheme


There are plenty of opportunities to develop your skills and take the next steps in your career with a company that invests in its training and support schemes.

If you’re interested in this role, send across your CV and a member of our team will be in touch!

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