About the role

Junior Claims Handler – Credit Hire

Location: Newcastle upon Tyne
Hours: Monday to Friday, 9:00 am – 5:00 pm (35 hours/week)
Salary: £25,000 per annum (DOE — depending on credit hire / motor claims experience)

The Role

As a Junior Claims Handler – Credit Hire, you will provide vital administrative and operational support to the claims team. You will help advance files, gather documents, liaise with third parties and ensure clients receive excellent communication and service. This role is ideal for someone who already has some exposure to credit hire or motor claims and is eager to grow in this field.

Key Responsibilities

• Assist with opening new credit hire claims: logging into case management systems
• Collect, organise, and manage documentation: hire agreements, repair estimates, invoices, photographs, correspondence
• Make routine calls and send emails to suppliers, garages, insurers and other parties to chase outstanding information
• Support senior handlers with basic liability / indemnity assessments (under supervision)
• Prepare draft letters / correspondence (e.g. document requests, standard letters of claim) for senior review
• Maintain up‑to‑date file notes, diaries, status tracking in case management systems
• Monitor deadlines and ensure key dates are flagged / escalated when required
• Assist in negotiating smaller / routine settlements under guidance
• Provide client service: respond to general enquiries, update clients / third parties on progress
• Support general administrative tasks: scanning, filing, logging correspondence, preparing settlement packs under supervision

Skills & Experience

• Prior experience in credit hire claims handling, motor claims administration or a similar role is essential
• Excellent written and verbal communication skills; clear and professional
• Strong organisational ability; ability to prioritise and work to instructions
• Meticulous attention to detail in documentation and data entry
• Basic IT skills: Microsoft Word, Excel, Outlook; ability to pick up new case management software
• Enthusiasm to learn the legal / technical aspects of credit hire and claims handling

Personal Qualities

• Reliable, conscientious, and self‑motivated
• Team player, willing to support colleagues and learn under supervision
• Adaptable and open to taking direction from senior staff
• Proactive problem solver—able to flag issues or missing information early
• Client‑focused, courteous, empathetic in communications

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.