Back to Job Search

Contact Centre Advisor

About the role

Job Description

Title: Sales and Renewals Team Member

Department: Operations

Reporting to: Sales and Renewals Team Leader

Main purpose of job

As a Sales and Renewals Team Member working with globally recognised automotive brands, your primary responsibility will be contacting new and existing customers to promote/sell a variety of motor insurance products. There will also be an element of contacting prospective new customers and dealing with inbound enquiries with a view to providing them with similar financial services products. As with any regulated industry, compliance is of critical importance, but we try to avoid scripting wherever possible in order to put you in control of the conversation.

Detailed scope of the role

  • Achieve performance targets through outstanding customer service
  • Using a consultative sales approach to identify suitable products and services to meet customer needs
  • Listening and understanding our customers to ensure we deliver a suitable solution
  • Striving to achieve your personal best through sales, quality and compliance targets
  • Sharing successful sales techniques with the team in order to drive improved results for everyone


  • Minimum 1-year telephone-based sales and / or customer service in a busy and target-driven regulated environment both inbound and outbound.
  • Experience of working with affinity branded financial services products preferred.
  • Experience of financial services or an FCA regulated environment is a strong advantage.

Personal Qualities

  • The ability to deliver outstanding customer service
  • Proven experience of consistently achieving targets
  • A desire to work in a vibrant and busy environment
  • Assertive and confident when communicating at all levels
  • Empathetic with customers
  • Drive and attention to detail to see tasks through to completion
  • Produces accurate, good quality work consistently
  • Good organisation and time management skills
  • Good team player who is proactive in supporting team colleagues
  • Flexible approach

Similar Jobs

View All Jobs
Solicitor (Commercial Real Estate)
£40,000 - £60,000

We are looking for a Solicitor to join a highly-regarded law firm in Newcastle upon Tyne. This is a newly created role in the commercial real estate team. Reporting to the Managing Partner, you wil...

Technical Sales Writer
Newcastle upon TyneCompetitive Salary

Technical Sales Writer Competitive Salary Hybrid Working (Flexible) Newcastle, Leeds or Manchester An exciting opportunity has come up with a leading law firm. They are looking for a Technical Sale...

Admin Assistant

A well-established commercial business in the North East are looking to add an administrator to their office, on the outskirts of Newcastle upon Tyne. This role is offered on a 7 month FTC, working...

Senior Marketing Executive
Newcastle upon Tyne£28,000 - £34,000

Are you looking for a Senior Marketing Executive opportunity? Our client is the UK’s largest provider of workforce solutions in primary care and dental. They combine expert knowledge with an innova...

Reconciliations Analyst

Reconciliations Analyst What’s in it for you: A salary of £28,000 Medicash Health Cash Plan and Employee Extras NOW Pension Company Scheme Cycle to work scheme O2 Employee Perks Flexitime Overview:...

Credit Control Team Leader

A Purley based finance department are looking for a Credit Control Team Leader to work alongside the Client Operation team and Client Support team members to ensure all clients’ accounts are accura...

Project Engineer
Newcastle upon Tyne£35,000 - £45,000

We currently have a new opportunity for a Project Engineer, working for a market leader within smart grid solutions and substation automation, with a salary ranging between £35,000 - £45,000 per ye...

South Tynesidevoluntary

Impact Family Services Board Member / Treasurer The future is very exciting for Impact Family Services and we are looking to further enhance our board of trustees by recruiting a number of new Trus...

Office Assistant
Newcastle upon Tyne£19,000

Our client, a law firm whose long-term success speaks for itself, are looking to add an office assistant to the Business Services team in their Newcastle office. This is a permanent role offered on...

Team Assistant
Newcastle upon Tyne£21,000

Our client, a law firm in Newcastle whose long-term success speaks for itself, are looking to recruit a Team Assistant into their Newcastle Office. This role is offered on a full time permanent bas...

Business Analyst
Newcastle upon Tyne40,000 - 50,000

Business Analyst £40k - £50k Flexible Hybrid Working based in Newcastle, Monday – Friday, 37.5 hours per week We are looking for someone with Business Analysis experience especially around the Digi...

Lead PMO
Newcastle upon Tyne£55,000

Our client is a growing, innovative business that supports the public sector by delivering a number of transformational programmes helping to enhance capacity and capability. They do this through s...