About the role

We’re recruiting for an Application Support Analyst to join a large property management company in the north east. This role will be reporting directly into senior management and third-party stake holders.

The role offers a flexible hybrid working that helps you focus on what’s important to you.

Delivering second line support service as well as the system changes required in the IT & Digital Strategy.

• Provide a high level of quality second line support to all colleagues

• Complex problem management and resolution

• Assist in the implementation, documentation, testing and support of ICT solutions, liaising with partner organisations, suppliers and customers

• Work closely with the Business Analyst to develop and deliver improvements to existing systems and processes

• Implement application projects as part of a project team or controlled change process

• Support the transfer of projects to BAU support

• Provide mentoring, support and knowledge transfer to other members of the IT Team

Benefits:

• 25 Days annual leave + Holiday buy scheme

• Extensive learning and development opportunities

• Public Sector Pension Scheme

• Hybrid Working

• Flexi Working

• Bike to work scheme

• Child care vouchers

• Free counselling services & on-site mental health first aiders

• Car lease scheme

• Save up to 55% on your next mattress from Palatine Beds

• Colleague recognition programme

• Discounted annual travel passes, MOTs & gas servicing

• Electronics salary sacrifice scheme

• Staff events & competitions throughout the year

What you will need:

• Demonstrable equivalent experience in delivering 2nd line support including the use of SQL, root cause analysis and problem management

• Awareness of cloud technologies

• Ability to learn and assimilate new information quickly, with minimal support and guidance

• Ability to create and maintain technical documentation including requirements documentation and process models.

• An ability to promote change with a strong customer service orientation.

• Must be able to relate well to other professional disciplines and have excellent communication and negotiation skills.

• Must be able to work productively in a team environment and be a good problem solver.

• Demonstrates and eye for detail with excellent organisation skills.

• Comfortable under pressure and commitment to tight timeframes

• Ability to build trusting relationships with key external and internal stakeholders

Desirable Criteria

• Experience in the delivery of IT related projects

• Experience coaching/mentoring other team members

• Experience in the Housing or Public Sector

If you’re looking for a new opportunity to join a new support team in a rapidly growing business, apply now!