Back to Job Search

Application Analyst

About the role

We’re recruiting for an Application Support Analyst to join a large property management company in the north east. This role will be reporting directly into senior management and third-party stake holders.

The role offers a flexible hybrid working that helps you focus on what’s important to you.

Delivering second line support service as well as the system changes required in the IT & Digital Strategy.

  • Provide a high level of quality second line support to all colleagues

  • Complex problem management and resolution

  • Assist in the implementation, documentation, testing and support of ICT solutions, liaising with partner organisations, suppliers and customers

  • Work closely with the Business Analyst to develop and deliver improvements to existing systems and processes

  • Implement application projects as part of a project team or controlled change process

  • Support the transfer of projects to BAU support

  • Provide mentoring, support and knowledge transfer to other members of the IT Team

Benefits:

  • 25 Days annual leave + Holiday buy scheme

  • Extensive learning and development opportunities

  • Public Sector Pension Scheme

  • Hybrid Working

  • Flexi Working

  • Bike to work scheme

  • Child care vouchers

  • Free counselling services & on-site mental health first aiders

  • Car lease scheme

  • Save up to 55% on your next mattress from Palatine Beds

  • Colleague recognition programme

  • Discounted annual travel passes, MOTs & gas servicing

  • Electronics salary sacrifice scheme

  • Staff events & competitions throughout the year

What you will need:

  • Demonstrable equivalent experience in delivering 2nd line support including the use of SQL, root cause analysis and problem management

  • Awareness of cloud technologies

  • Ability to learn and assimilate new information quickly, with minimal support and guidance

  • Ability to create and maintain technical documentation including requirements documentation and process models.

  • An ability to promote change with a strong customer service orientation.

  • Must be able to relate well to other professional disciplines and have excellent communication and negotiation skills.

  • Must be able to work productively in a team environment and be a good problem solver.

  • Demonstrates and eye for detail with excellent organisation skills.

  • Comfortable under pressure and commitment to tight timeframes

  • Ability to build trusting relationships with key external and internal stakeholders

Desirable Criteria

  • Experience in the delivery of IT related projects

  • Experience coaching/mentoring other team members

  • Experience in the Housing or Public Sector

If you’re looking for a new opportunity to join a new support team in a rapidly growing business, apply now!

Similar Jobs

View All Jobs
Data Analyst
Durham£41,000Permanent

NRG are delighted to announce we are working alongside an award winning national water retailer. Do you possess substantial expertise as a Data Analyst, including the ability to outline report scop...

Security Analyst
Newcastle upon Tyne£35,000Permanent

A great opportunity for a large northeast business is currently recruiting a Security Analyst to join their team in the Newcastle office. This is a newly created role that will form as essential pa...

Senior Test Engineer
Cramlington£45,000 - £55,000Permanent

Location: Cramlington (Hybrid working – 2 days in office, 3 days at home) Working pattern – Monday – Friday We are excited to be working with a fast-growing digital business based in the North East...

Software Developer
Chester-le-StreetCirca £32,000Permanent

We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Software Developer. This is an incredibly exciting opportunity to join during...

Software Administrator
Darlington£30,000 - £35,000Permanent

NRG is currently seeking a Software Administrator to join our client operating in the health and fitness sector. In this role, you will be instrumental in collecting and analysing business data to ...

Senior IT Support Engineer
Sunderland£30,000Permanent

About the role Job Title: Senior IT Support Technician Location: Sunderland (Office Based) Salary: Up to £30,000 NRG are delighted to announce that we are working alongside a well-established full-...

Finance Assistant
Durham£28,000Permanent

We have an exciting opportunity to join a growing, highly accredited managed service provider. They own and operate a Tier 3+ 500 rack capacity data center and are well positioned to provide mid-ma...

IT Infrastructure Engineer
Bury£40,000Permanent

The role You will be responsible for supporting the deployment of applications, as well as configuring and maintaining the infrastructure required to support them. You will show enthusiasm for syst...