About the role
We are currently looking for an experienced Contractor to support the growth and development of a network and helpdesk-based environment in Gateshead.
You will log all support calls and incidents using a ticket-based business management platform (Connectwise), providing telephone, email and remote support for external and internal customers.
Senior Service Engineers will be supported and encouraged to progress to a more expert role in a chosen field so there is lots of room for development.
Responsibilities:
Answering telephone calls and emails promptly
Fault diagnosis and resolution, providing remote support when required
Experience of building/installing servers/software
Working knowledge of configuring or troubleshooting network devices such as firewalls, switches and routers
Delivering a high-quality customer experience with excellent communication and customer care
Provide information required for customer reports
Provide customer support documentation
About you:
ICT related qualification such as ITIL Foundation, Advanced skills in Microsoft and/or CISCO
At least 6 + years of previous technical experience including advanced troubleshooting and problem resolution
A technical certification in any of the following: VMware, Cisco, Microsoft, Citrix
Advanced level of knowledge of installing operating systems; installation or removal of general software, dealing with virus-infected machines and malware protection software
Excellent customer service and communication skills
Ability to research a problem and find a solution using online resources
If you’re interested in this Contractor role, click apply now and a member of our team will be in touch.