About the role
We are currently looking for an experienced Contractor to support the growth and development of a network and helpdesk-based environment in Gateshead.
You will log all support calls and incidents using a ticket-based business management platform (Connectwise), providing telephone, email and remote support for external and internal customers.
Senior Service Engineers will be supported and encouraged to progress to a more expert role in a chosen field so there is lots of room for development.
Answering telephone calls and emails promptly
Fault diagnosis and resolution, providing remote support when required
Experience of building/installing servers/software
Working knowledge of configuring or troubleshooting network devices such as firewalls, switches and routers
Delivering a high-quality customer experience with excellent communication and customer care
Provide information required for customer reports
Provide customer support documentation
ICT related qualification such as ITIL Foundation, Advanced skills in Microsoft and/or CISCO
At least 6 + years of previous technical experience including advanced troubleshooting and problem resolution
A technical certification in any of the following: VMware, Cisco, Microsoft, Citrix
Advanced level of knowledge of installing operating systems; installation or removal of general software, dealing with virus-infected machines and malware protection software
Excellent customer service and communication skills
Ability to research a problem and find a solution using online resources
If you’re interested in this Contractor role, click apply now and a member of our team will be in touch.