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Network Technical Support

About the role

We are currently looking for an experienced Contractor to support the growth and development of a network and helpdesk-based environment in Gateshead.

You will log all support calls and incidents using a ticket-based business management platform (Connectwise), providing telephone, email and remote support for external and internal customers.

Senior Service Engineers will be supported and encouraged to progress to a more expert role in a chosen field so there is lots of room for development.

Responsibilities:

  • Answering telephone calls and emails promptly

  • Fault diagnosis and resolution, providing remote support when required

  • Experience of building/installing servers/software

  • Working knowledge of configuring or troubleshooting network devices such as firewalls, switches and routers

  • Delivering a high-quality customer experience with excellent communication and customer care

  • Provide information required for customer reports

  • Provide customer support documentation

About you:

  • ICT related qualification such as ITIL Foundation, Advanced skills in Microsoft and/or CISCO

  • At least 6 + years of previous technical experience including advanced troubleshooting and problem resolution

  • A technical certification in any of the following: VMware, Cisco, Microsoft, Citrix

  • Advanced level of knowledge of installing operating systems; installation or removal of general software, dealing with virus-infected machines and malware protection software

  • Excellent customer service and communication skills

  • Ability to research a problem and find a solution using online resources

If you’re interested in this Contractor role, click apply now and a member of our team will be in touch.

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