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Technical Support Nightshift

About the role

Have you got a passion for IT?

A Global Technical Support team in North Shields are looking for a Technical Support Specialist to provide first-class customer support across a wide range of products, responding to clients and their end-users and resolving any technical queries, issues and requests.

This role involves working night shifts from 7am to 7pm, 4 days on then 4 days off. Office based in North Shields.

The salary is £24,000 plus excellent benefits with plenty of opportunity for overtime.

Responsibilities include:

  • Responding to all customer requests for technical help and advise

  • Troubleshooting and resolving technical issues

  • Ensuring all incidents reach a satisfactory resolution

  • Prioritisation of tasks to ensure that service level agreement targets are met

  • Monitoring network availability and uptime, and co-ordinating action where required

  • Ensuring all service requests are completed professionally and efficiently

About you:

  • Worked in a technical support environment before

  • Track record of delivering high level customer service

  • A keen interest in IT to keep ahead of the latest trends in technology

  • Knowledge of Microsoft Outlook, Windows and an understanding of TCP/IP and basic network setups

  • A proven track record with Remote Support (Remote Desktop/Team Viewer) and phone support

Experience with CISCO/ CCNA/ general networking and VolP would be beneficial, as well as having firewall/router knowledge.

If you’re interested in this role, send across your CV and a member of our team will be in touch!

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