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Technical Engineer

About the role

Do you have hands on experience working within IT Support?

Are you looking to get involved with several exciting projects?

A tech company is looking for an IT Engineer to join their team.

You will provide high level remote and onsite IT technical assistance along with software, hardware, and project support to customers, taking responsibility for the full lifecycle of incidents and problems.

The position will require working closely with teams in all levels of technical support and engineering so good teamwork and communications skills are key.

Main duties and key responsibilities:

  • Serviced esk Member of the 2nd line service desk team, providing direct support to clients.

  • Installation of hardware and software (CPU, GPU, PSU, RAM, HDD/SSD, Office, Adobe, LAN/WAN, Firewalls, VPNs etc.)

  • Other maintained hardware (Projectors, Printers, Phones, Laptops etc.)

  • Group Policy Management (Configuring and amending GPOs)

  • Active Directory (Configuring and administering AD, AD Azure, Distribution groups, security groups, user accounts)

  • Configuration of key software and operating systems. The below inclusive but not limited to Windows Servers 2008 – 2019

  • Microsoft Office 2007-2019

  • Microsoft 365 & Exchange Administration

  • Local Active Directory/ Azure Active Directory

  • Network Troubleshooting

  • Windows 7/10


  • Microsoft Remote Desktop Services

  • Understanding of maintaining and troubleshooting

  • Expanding and maintaining the network infrastructure (Patch panel work, Wall ports and switches etc.)

Key skills

  • 2/3 years’ experience providing 1st & 2nd line service desk support

  • Excellent technical IT aptitude

  • Proficiency with various IT software, hardware and cloud solutions

  • Customer-focused

  • Strong leaderships skills

  • Ability to manage conflict

  • Good delegation and prioritisation skills

  • Attention to detail

  • Ability to support and motivate other staff members

If you’re interested in this position, send across your CV and a member of our team will be in touch!

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