About the role

EL/PL Portal Claims Handler – Join a Leading Legal Team in Newcastle

Location: Newcastle
Salary: £30,000
Hours: Monday to Friday, 9am–5pm (35 hours/week, 1-hour unpaid lunch)

Are you experienced in handling Employer’s Liability and Public Liability (EL/PL) claims? Our client is looking for a Portal Claims Handler to manage a caseload of low-value personal injury claims within the EL/PL portal.

This is an exciting opportunity to join a dynamic and supportive legal team in a well-established firm committed to delivering excellent client service.

What You’ll Be Doing:

• Managing a caseload of low-value EL/PL claims within the MOJ Portal (Stages 1–3)

• Reviewing incoming claims and verifying key information

• Monitoring and recording critical dates (e.g., limitation periods)

• Drafting allegations of negligence and statutory breaches

• Completing and submitting Claims Notification Forms (CNFs)

• Communicating regularly with clients, insurers, solicitors, courts, Counsel, and experts

• Commissioning medical reports and liaising with expert witnesses

• Assessing and valuing claims for general and special damages, including pain, suffering, loss of earnings, and care assistance

• Preparing Schedules of Special Damages

• Preparing files for litigation, including Trial Bundles and Briefs to Counsel

• Keeping internal stakeholders informed and escalating delays or issues as needed

• Handling client and third-party enquiries professionally

• Supporting colleagues and contributing to team success

• Completing other tasks as reasonably assigned by management

What We’re Looking For:

• Minimum 1 year of experience handling EL/PL claims within the portal

• Strong working knowledge of Microsoft Office (especially Word and Outlook)

• Highly organised with excellent time management skills

• Able to manage competing priorities in a fast-paced environment

• A team player with a proactive, positive attitude

• Excellent written and verbal communication skills

Why Join?

This is a fantastic chance to develop your legal career in a reputable firm where teamwork and professional development are valued. You'll be part of a team that prides itself on supporting clients through what can be a difficult time, delivering legal expertise with care and clarity.

Interested?
Click ‘Apply Now’ and a member of our team will be in touch to discuss the next steps.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.