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Application Support Analyst

About the role

We are currently on the lookout for a passionate specialist in Application Support who can provide support for live application software.

You will be working on incidents escalated from frontline support and be responsible for diagnosing the root cause of incidents, either fixing the problem or managing it through to resolution.

You will be assigned a group of applications with the responsibility to identify problem trends and find permanent solutions.

You will play a key role in the planning of application system upgrades, deployment of new releases, and migration to new systems.

Responsibilities:

  • Investigate and resolve application incidents and problems.

  • Work closely with the team to diagnose issues and get systems back up and running quickly.

  • Schedule installation work to meet priorities and minimise disruption.

  • Escalate unresolved problems.

  • Keep support and problem documentation up to date.

  • Establish and maintain positive business relationships with colleagues within the IT department and throughout the group.

  • Ensure service delivery in accordance with established service level agreements (SLAs).

  • Investigate incidents to establish the root cause and recommend and implement solutions.


Technical Skills:

  • At least 2 years’ experience in an enterprise application support role

  • Experience supporting web applications preferred

  • Working with bespoke applications would be desirable

  • Microsoft CRM

  • Azure DevOps

  • PowerShell

  • T-SQL / SQL Server

  • Experience/understanding of Elasticsearch

  • Experience of Agile

  • Experience working within ITIL frameworks


Benefits

  • Up to 20% pension contribution

  • 25 days holiday plus bank holidays

  • Private medical insurance and healthcare cashplan

  • Gym onsite and gym allowance

If you’re interested in this position in Application Support, click 'apply now' and a member of our team will be in touch.

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