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Application Analyst

About the role

We’re recruiting for an Application Support Analyst to join a large property management company in the north east. This role will be reporting directly into senior management and third-party stake holders.

The role offers a flexible hybrid working that helps you focus on what’s important to you.

Delivering second line support service as well as the system changes required in the IT & Digital Strategy.

  • Provide a high level of quality second line support to all colleagues

  • Complex problem management and resolution

  • Assist in the implementation, documentation, testing and support of ICT solutions, liaising with partner organisations, suppliers and customers

  • Work closely with the Business Analyst to develop and deliver improvements to existing systems and processes

  • Implement application projects as part of a project team or controlled change process

  • Support the transfer of projects to BAU support

  • Provide mentoring, support and knowledge transfer to other members of the IT Team

Benefits:

  • 25 Days annual leave + Holiday buy scheme

  • Extensive learning and development opportunities

  • Public Sector Pension Scheme

  • Hybrid Working

  • Flexi Working

  • Bike to work scheme

  • Child care vouchers

  • Free counselling services & on-site mental health first aiders

  • Car lease scheme

  • Save up to 55% on your next mattress from Palatine Beds

  • Colleague recognition programme

  • Discounted annual travel passes, MOTs & gas servicing

  • Electronics salary sacrifice scheme

  • Staff events & competitions throughout the year

What you will need:

  • Demonstrable equivalent experience in delivering 2nd line support including the use of SQL, root cause analysis and problem management

  • Awareness of cloud technologies

  • Ability to learn and assimilate new information quickly, with minimal support and guidance

  • Ability to create and maintain technical documentation including requirements documentation and process models.

  • An ability to promote change with a strong customer service orientation.

  • Must be able to relate well to other professional disciplines and have excellent communication and negotiation skills.

  • Must be able to work productively in a team environment and be a good problem solver.

  • Demonstrates and eye for detail with excellent organisation skills.

  • Comfortable under pressure and commitment to tight timeframes

  • Ability to build trusting relationships with key external and internal stakeholders

Desirable Criteria

  • Experience in the delivery of IT related projects

  • Experience coaching/mentoring other team members

  • Experience in the Housing or Public Sector

If you are interested in this Application Support Analyst position, click 'Apply Now' and a member of our team will be in touch.

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