About the role
We’re recruiting for an Application Support Analyst to join a large property management company in the north east. This role will be reporting directly into senior management and third-party stake holders.
The role offers a flexible hybrid working that helps you focus on what’s important to you.
Delivering second line support service as well as the system changes required in the IT & Digital Strategy.
Provide a high level of quality second line support to all colleagues
Complex problem management and resolution
Assist in the implementation, documentation, testing and support of ICT solutions, liaising with partner organisations, suppliers and customers
Work closely with the Business Analyst to develop and deliver improvements to existing systems and processes
Implement application projects as part of a project team or controlled change process
Support the transfer of projects to BAU support
Provide mentoring, support and knowledge transfer to other members of the IT Team
25 Days annual leave + Holiday buy scheme
Extensive learning and development opportunities
Public Sector Pension Scheme
Bike to work scheme
Child care vouchers
Free counselling services & on-site mental health first aiders
Car lease scheme
Save up to 55% on your next mattress from Palatine Beds
Colleague recognition programme
Discounted annual travel passes, MOTs & gas servicing
Electronics salary sacrifice scheme
Staff events & competitions throughout the year
What you will need:
Demonstrable equivalent experience in delivering 2nd line support including the use of SQL, root cause analysis and problem management
Awareness of cloud technologies
Ability to learn and assimilate new information quickly, with minimal support and guidance
Ability to create and maintain technical documentation including requirements documentation and process models.
An ability to promote change with a strong customer service orientation.
Must be able to relate well to other professional disciplines and have excellent communication and negotiation skills.
Must be able to work productively in a team environment and be a good problem solver.
Demonstrates and eye for detail with excellent organisation skills.
Comfortable under pressure and commitment to tight timeframes
Ability to build trusting relationships with key external and internal stakeholders
Experience in the delivery of IT related projects
Experience coaching/mentoring other team members
Experience in the Housing or Public Sector
If you are interested in this Application Support Analyst position, click 'Apply Now' and a member of our team will be in touch.