Back to Job Search

Service Desk Analyst

About the role

Do you have hands on experience working within IT Support?

Are you looking to get involved with a number of exciting projects?

A tech company is looking for a Service Desk Analyst to join their team.

You will provide high level remote and onsite IT technical assistance along with software, hardware, and project support to the client onsite, taking responsibility for the full lifecycle of incidents and problems.

The position will require working closely with teams in all levels of technical support and engineering so good teamwork and communications skills are key.

To provide high level onsite support to diagnose, troubleshoot and resolve a wide range of ICT incidents and service requests with responsibility for the lifecycle of incidents, problems and change requests

Key Responsibilities:

  • To resolve incidents and problems both directly from customers and through technical escalation
  • To conduct fault diagnosis and repair of client PC, service and network hardware including servers, tape drives, desktops, laptops, printers, scanners, routers, switches and firewalls
  • To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite
  • To complete daily onsite engineering and network administration tasks as part of he managed service contracts and post installation handover and support
  • To conduct in house workshop repair of PCs, servers and printers
  • To work with suppliers and vendors warranties requests
  • To upgrade hardware components and firmware
  • To adhere to contract specific Service Level Agreements
  • To perform all duties in a positive and professional manner and assist in the promotion of a productive team environment
  • To protect and develop the Company’s image, approaching all service issues in a positive and effective manner, responding immediately to fault calls and service requests
  • To use existing skills and knowledge as well as appropriate support resources to identify resolutions to customer incidents
  • To maintain high level vendor specific IT certification as required

This role is field based onsite with one of our clients

This role may require working out of hours on an occasional basis

As a company they’re big on personal development, regularly reviewing your progress and offering you the support you need to help you achieve your future goals.

In addition to your salary, pension scheme and BUPA private healthcare you can also make use of the cycle to work scheme and free breakfasts every day. You can expect a fresh, open space to work in, modern kitchen facilities and break areas to relax or catch up with colleagues during breaks.

If you’re interested in this position, send across your CV and a member of our team will be in touch!

Similar Jobs

View All Jobs
Monitoring Analyst
Newcastle upon Tyne£25,000

Do you have hands on experience working within IT Support? Do you want to work for one of the UK's leading hybrid cloud specialists, providing trusted cloud, colocation and networking services with...

3rd Line Technical Support
£34,000

An IT Solutions Provider with offices in the UK and Australia have a newly created and exciting role working between their digital and technology divisions. As a Service Desk Engineer 3rd Line Supp...

Application Support Analyst
Newcastle upon Tyne£28,000

Do you want to work with a client base across the US, Asia and Australia? Do you want to work with cutting-edge technology? We’re working exclusively with a client who are new to the North East and...

Marketing Analyst
GatesheadUp to £33,000

One of the largest motor retailers in the UK with a turnover exceeding three billion are looking for a Marketing Analyst to join their team. This role is based in Gateshead with hybrid working avai...

2nd Line Support
Durham£28,000

2nd Line Technical Support Do you want to work for a company whose main focus is to help their customers build a better business by blending technology and strategy? The Client is looking for a Ser...

Deskside Engineer
Newcastle upon Tyne£29,000

Do you have hands on experience working within IT Support? Are you looking to get involved with a number of exciting projects? A tech company is looking for a Deskside Engineer to join their team. ...

EUC Team Leader
Newcastle upon Tyne£45,000

End User Compute (EUC) Team Leader About the role The End User Compute (EUC) Team Leader performs a key role within the IT team, ensuring delivery and improvement of onsite hardware and infrastruct...

Senior PR and Communications Manager
Newcastle upon Tyne£38,000

Senior PR and Communications Manager Salary: £34,000 - £38,000 Location: Newcastle city centre Purpose of the role: A destination marketing agency for Newcastle and Gateshead that aims to promote t...

GRC Specialist
Newcastle upon TyneUp to £55,000

We’re working with a highly well-regarded insurance company based in Newcastle who are looking to expand their highly competitive risk frameworks within a lucrative governance, risk and compliance ...

Infrastructure Support Engineer
Newcastle upon TyneUp to £45,000

As an Infrastructure Support Engineer, you’ll be delivering a world-class service to major clients, supporting applications, platforms and Azure infrastructure. This is a great opportunity to work ...

Senior Server Support Engineer
Gateshead£36,000

Senior Server Support Engineer We’re looking for a Server Support Engineer with a strong technical background with a solid experience in technical support. The Server Support Engineer will be respo...

MES Technician
28,000

Manufacturing Execution Software (MES) Technician About the role A well-established company based in Sunderland are looking for an MES Technician to ensure that their Manufacturing Software Applica...