About the role

IT Support Specialist (UK Remote)

We are working alongside a cutting edge Fintech client who are looking to bring in an IT Support Specialist to provide hands-on technical support to our clients internal team and help maintain the systems that power their insurance-based investment platform. You will work across devices, SaaS tools, cloud services, and endpoint security - ensuring people can work productively and securely.

This role combines troubleshooting, automation, and systems administration for a software-heavy environment where compliance and uptime matter.

Responsibilities

• You will provide Tier 1–2 technical support for internal staff across macOS, Windows, and Linux environments - resolving issues related to hardware, software, email, network access, and collaboration tools.

• You will configure, deploy, and manage laptops, desktops, and mobile devices using MDM solutions ( Intune, Jamf, Kandji).

• You will administer SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Jira, and password managers (e.g., 1Password or Bitwarden).

• You will handle onboarding and offboarding tasks including user provisioning, permissions setup, asset allocation, and access revocation across internal systems.

• You will manage and document internal IT procedures, ticketing workflows, and how-to guides to improve self-service support.

• You will escalate issues to engineering or infrastructure teams when necessary, while maintaining ownership of incident follow-ups and resolution.

• You will monitor system health and patch levels, support endpoint encryption, and run regular updates to maintain security and performance.

• You will assist with internal audits and compliance reviews by ensuring logs, access controls, and system usage records are properly maintained.

• You will recommend and implement automation where possible (onboarding scripts, device setup flows, routine health checks).

Requirements

• 2+ years in an IT support or desktop support role, ideally in a tech or financial environment.

• Strong troubleshooting skills for macOS and Windows, including command line tools and remote access.

• Experience administering Google Workspace or Microsoft 365.

• Familiarity with IT ticketing systems ( Jira Service Management, Freshservice, Zendesk).

• Working knowledge of user access provisioning, MFA setup, and basic identity management.

• Understanding of IT security best practices (encryption, least privilege, patching).

• Strong communication skills and ability to support both technical and non-technical users.

Nice to Have

• Experience with scripting (Bash, PowerShell, or Python) for automation

• Familiarity with compliance environments (FCA, GDPR, SOC 2)

• Exposure to cloud IAM (AWS IAM, Azure AD) and SaaS security reviews

• Previous experience in fintech, insuretech, or regulated software companies

If this position sounds of interest, click 'apply now' and a member of our team will be in touch.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.