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Service Delivery Manager

About the role

A well-established North East company are looking to welcome an experienced ITIL Service Manager to lead, design and establish the end-to-end process of the onboarding and support of bespoke software solutions for their client.

The ideal candidate will have demonstrable experience in transitioning bespoke software solutions into ITIL Service Management processes.

This global business is based in Newcastle with the flexibility to work remotely up to 2 days per week.

This is an excellent opportunity to work collaboratively with clients to understand their requirements before setting up support models in accordance with ITIL principles.

Duties include:

  • Implementation of ITIL compliant support models including service design, transition and

  • operation for clients’ bespoke software solutions.

  • Monitoring service level agreements and key performance indicators.

  • Managing the migration of solutions.

  • Preparing service reports incorporating relevant key performance indicators to show the

  • performance of the services provided for both internal and external stakeholders.

  • Managing service delivery, migration and support, based on the ITIL principles.

  • Identifying and managing risks.

About you:

  • Strong experience in leading ITIL Service Management for bespoke solutions.

  • ITIL V3 or V4 certification.

  • Excellent communication skills, with the ability to communicate confidently with both

  • internal and external stakeholders.

  • Ability to identify, drive and implement service improvements.

  • Good commercial awareness.

If you’re interested in this ITIL Service Manager position, click ‘Apply Now’ and a member of our team will be in touch.

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