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Senior Service Desk Advisor

About the role

A well-known IT consultancy is looking to recruit an enthusiastic service desk engineer to provide 1st, 2nd, and 3rd line support to clients around the world and also within the UK.

We’re on the lookout for an experienced Service Desk Engineers to join our Managed Services department, you will be assisting both clients and colleagues with complex technical issues

We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You’ll be our clients’ first point of contact and will own, manage and solve their technical problems.

Key Responsibilities:

  • Day to day responsibilities.
  • Be technical escalation for 1st/2nd line support.
  • Adhere to ITIL service management principles.
  • Provide 2nd line technical support to colleagues and customers.
  • Provide 3rd line technical support to colleagues and customers, acting as escalation point for any issues highlighted from other tiers.
  • Ensure timely resolution and regular communication to customers throughout ownership.
  • Help design, implement, test and document new processes.
  • Support colleagues by way of coaching and knowledge transfer.
  • Desired skills:

    • Windows 10 & 11

    • macOS

    • Windows Server (incl. Server Core)

    • OpenSUSE / RHE Linux

    • Microsoft SQL Server

    • Active Directory (Group Policy/Login Scripts/FSMO) / LDAP / Kerberos

    • Exchange 2013+

    • DFS

    • TCP/IP Stack / DHCP / DNS / WLAN / SD-WAN / VLANs / Cisco IOS

    • NAS / SAN Storage Infrastructure such as DataCore

    • Remote Desktop Services/Citrix

    • Endpoint Management/MDM such as SCCM/Intune

    • SharePoint

    • Microsoft 365 Administration

    • Skype for Business/Microsoft Teams/Mitel

    • Veeam/Backup Exec

    • MDM Solutions such as AirWatch/Intune

    • VI Solutions such as VMware / Nutanix / Hyper-V

    • Microsoft Azure / AWS

    • PowerShell

    Company Benefits;

  • As well as offering a competitive salary, we also have an attractive benefits package including:
  • Unlimited holidays, flexible working, and private medical healthcare
  • A healthy work life balance with flexible and agile working being the norm
  • Unlimited holiday allowance
  • Enhanced family policies
  • If you ever need it, company sick pay and life assurance
  • Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
  • Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work
  • If you’re interested in this role of Service desk engineer, click ‘Apply Now’ and Ollie Jobling will be in touch.

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