About the role

First Response Advisor

Location: Newcastle

Salary: £22,250 per year
Hours: Shifts between, Monday to Friday, 9am – 7pm (1-hour unpaid lunch) 35 hours per week

We are working with a respected legal organisation in Newcastle that is seeking a First Response Advisor to join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience, particularly those with a legal background.

The role serves as the first point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.

Why Apply?

If you have a legal qualification or background, this role could be the ideal stepping stone or even experience in a strong customer service role.

Key Responsibilities:

• Answering a high volume of inbound calls and maintaining a rapid response time
• Making outbound calls to potential clients, explaining services and gathering key information about their claims
• Accurately logging call details and maintaining detailed, up-to-date records
• Building strong rapport with clients and internal colleagues
• Handling all interactions in a professional, empathetic, and confidential manner
• Upholding high standards of client care and data protection at all times
• Ensuring consistent attendance, punctuality, and a strong work ethic

What We are Looking For:

• Excellent verbal and written communication skills in English
• Confident telephone manner with a professional and empathetic approach
• Strong organisational skills and the ability to prioritise tasks effectively
• IT literacy, particularly with Microsoft Office
• A genuine interest in delivering excellent client service
• A legal qualification or experience (advantageous, but not essential)

Interested?
Click ‘Apply Now’ and one of our team members will be in touch to discuss the next steps.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.