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Infrastructure and Network Engineer

About the role

A well-known IT consultancy is looking to recruit an enthusiastic infrastructure and Network engineer to provide 1st, 2nd, and 3rd line support to clients around the world and also within the UK.

About the role

We’re on the lookout for an experienced Infrastructure & Network Engineer to join our expanding global Remote Services team supporting our clients and their IT infrastructure on a day-to-day basis. The role mainly resolves around monitoring and maintaining our client’s physical and virtual networks and infrastructure, responding to alerts from various environments with differing technology implementations.

We work with a wide variety of national and international clients, providing custom support services and technical escalation routes. You’ll be our clients’ first point of contact and will own, manage and solve their technical problems.

Key Responsibilities:

  • Taking reactive ownership of issues arising from a fastflowing alert ticketing system and our Infrastructure Monitoring boards.

  • Ensuring the customer is communicated with and that these issues are dealt with in a timely fashion.

  • Proactively looking for opportunities to improve our solutions and customers businesses to add value through the use of technology by spotting trends and patterns noticed through the monitoring of Client Infrastructure.

  • Working within a larger team to provide a range of support from 1st to 3rd line, with potential to spend time on site with our clients nationwide.

  • You’ll work alongside Engineer Colleagues in provide Technical Escalation for Network and Infrastructure issues that they are owning

  • Liaising with third parties and internal IT teams in order to resolve their Infrastructure and Network issues.

  • Recording your time when working on issues to enable accurate billing to clients.

  • Communicating effectively with a closeknit team of Engineers working both across the UK

Desired skills:

  • Windows Server including AD, DNS/DHCP, SCCM, Exchange

  • Dell and HP server Hardware and associated interfaces (iDRAC/iLO)

  • SAN and Storage technologies including underlying fabric

  • Virtualisation technologies such as VMware and Microsoft HyperV

  • Cloud Infrastructure/Platforms such as Azure and AWS

  • Networking LAN/WAN technologies including Cisco and Juniper

  • Application layer technologies including Microsoft SQL and Exchange

  • Backup/Replication Technologies such as Veeam and Backup Exec

  • Unified Communication solutions such as Microsoft Teams

  • Monitoring and RMM solutions

  • Renewing and managing server certificates

  • ITIL for service management

  • Industry recognised accreditations relating to the above

  • Experience of working in a highpaced environment such as an MSP or similar

· As well as offering a competitive salary, we also have an attractive benefits package including:

· Unlimited holidays, flexible working, and private medical healthcare

· A healthy work life balance with flexible and agile working being the norm

· Unlimited holiday allowance

· Room to grow with supported development opportunities and sponsored training

· Enhanced family policies

· If you ever need it, company sick pay and life assurance

· Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance

· Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

If you’re interested in this role of infrastructure and Network Engineer, click ‘Apply Now’ and a member of our team will be in touch.

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