About the role

About the role

Our Client is looking to appoint an enthusiastic and highly motivated ICT Technician to join their ICT team. This is an outstanding opportunity to join a supportive and growing team providing ICT support and services to schools.

The Job Purpose is to support the ICT team in their service to the education of young people across secondary, middle, first and primary schools in the Trust and central services.

Furthermore to ensure high standards of ICT provision and support, health and safety and maintenance at school sites, to assist with the smooth, efficient running of schools.

Main Duties and Responsibilities:

To provide effective ICT technical support, ensuring the Trust’s ICT equipment is fit for purpose and operating effectively.
To assist with the technical delivery of the ICT service provision including development, testing, documentation and maintenance of PC’s, laptops and systems.
To provide high quality technical support, advice and guidance to staff and students, as well as supporting and advising staff of best practices and providing classroom support for lessons using ICT.
To ensure that all incidents and service requests are logged, investigated and resolved in a timely and effective manner, keeping staff regularly updated on the status of their incident or service request through the central ICT help desk systems.
To deploy and maintain PCs, Laptops and Tablets as well as other equipment such as telephones, mobile phones, printers, interactive whiteboards / screens, projectors, ensuring that this hardware is regularly tested and maintained.
To install and test new software and software updates, ensuring compliance with software licensing regulations at all times.
To support and maintain Trust cloud based platform
To help maintain the network infrastructure and ensure associated documentation is kept updated.
To manage Active Directory user accounts, groups and permissions users across the schools/sites within the Trust.
To assist in the basic management and updating of schools websites and assisting Trust staff where applicable.
To liaise with third parties/external providers, where appropriate, between the school, on behalf of the Trust, in relation to the ICT infrastructure.

The successful candidate will have:

A relevant ICT qualification or equivalent work experience
Some experience or knowledge of working in a technical support role, including hardware/software/operations and systems including network and server experience
A good understanding of networks and experience with Windows Server, Active Directory, DHCP and DNS
An understanding and working knowledge of all ICT hardware, and PC applications/operating systems such as but not limited to Windows 10 and Office 365

Benefits