About the role

Business Support Administrator

Hybrid - Sunderland location (2 days in office / 3 from home)

£13.31 per hour + holiday pay
Full-time, 37.5 hours per week (Monday to Friday, 9am–5pm)
3-Month Temporary Contract | Immediate Start

About the Role

We are looking for a highly organised and proactive Business Support Administrator to join a friendly and busy team supporting key corporate and operational functions.

In this varied and fast-paced role, you will provide essential administrative and coordination support across the organisation — managing key systems, producing performance reports, supporting compliance and audits, and helping ensure the smooth day-to-day running of business support activities.

You will be a central point of contact for queries, trusted to manage processes efficiently, and relied upon for your strong organisation, attention to detail, and collaborative approach.

Key Responsibilities

• Provide comprehensive administrative support to the Business Support Team Lead, including diary management, meeting coordination, and accurate minute-taking.

• Manage shared inboxes and respond to internal queries promptly and professionally.

• Prepare, proofread, and circulate internal communications and updates.

• Raise purchase orders, support supplier management, and assist with contract administration.

• Oversee key internal systems (e.g. NHSmail, mobile phones, safety devices, risk management platforms) including user setup, record management, and troubleshooting.

• Support projects and initiatives by maintaining action logs, attending meetings, and coordinating follow-up activity.

• Produce routine performance reports and assist in improving reporting tools and data processes.

• Collate compliance documentation for internal and external audits and contribute to business continuity planning.

• Provide excellent customer service to internal and external stakeholders at all

About You

• Previous experience in a busy administrative role with excellent organisational and coordination skills.

• Confident using Microsoft Office applications (Outlook, Excel, Word, PowerPoint).

• Strong written and verbal communication skills, with proven minute-taking experience.

• Comfortable managing competing priorities while maintaining accuracy and attention to detail.

• Proactive, adaptable, and able to work both independently and collaboratively.

• Committed to providing excellent service and upholding confidentiality.

Desirable:

• NVQ Level 3 (or equivalent) in Business Administration or a related subject.

• Experience supporting compliance or accreditation processes.

• Knowledge of the voluntary, charitable, or healthcare sectors.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.