About the role

Salary: £35,000 + Contributory Pension + PTE Discretionary Bonus

We are seeking a Technical Sales Support professional to join our team and support our ongoing success in delivering high-quality solutions to our clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you!

Key Responsibilities:

• Manage inbound customer calls and inquiries, providing timely and accurate information

• Analyse customer needs and recommend suitable solutions by reviewing project specifications and site drawings

• Collaborate with internal departments to gather necessary information and ensure client requirements are met

• Prepare detailed technical proposals and quotations using Microsoft Office, Sage 200, and Salesforce

• Create technical arrangement drawings using SolidWorks (training provided if needed)

• Develop a deep understanding of client requirements, specifications, and applications

• Produce detailed product information that highlights technical aspects, benefits, and applications for customers

Required Experience & Skills:

• Strong technical acumen with the ability to understand engineering concepts related to safety-critical systems

• Ability to read and interpret technical drawings, product catalogs, pricing books, regulations, and industry standards

• Technical or engineering qualifications are preferred but not essential

• Excellent communication skills, with the ability to explain complex technical information to both technical and non-technical audiences

• Strong organizational skills with the ability to manage multiple projects and deadlines

• Proficiency with technical drawing software (SolidWorks is preferred, or equivalent experience with similar systems)

• A customer-focused mindset with the ability to build and maintain strong client relationships

• Willingness to travel occasionally for customer visits and industry events

About You: You’re technically minded with a knack for understanding and interpreting drawings and specifications. You enjoy providing high-quality customer service, offering clear technical solutions to client inquiries, and collaborating with internal teams to ensure projects run smoothly. While this is not a business development role, your work will play a critical role in supporting the sales process through detailed technical analysis and proposals. Training on systems like SolidWorks will be provided for the right candidate.

What’s On Offer:

• Competitive salary of £35,000 with opportunities for performance-related bonuses

• Contributory pension plan

• Discretionary bonus (depending on business performance)

• A supportive and collaborative team environment

• Opportunity for professional growth and development

If you're ready to play a crucial role in an innovative and growing company, apply today! We’re looking for someone who is eager to contribute, learn, and grow alongside us.

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NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.