Back to Job Search

Service Desk Triage

About the role

Job Title: Service Desk Triage

Length: 6 months fixed term contract

Salary: £20,000 Pro Rata

Location: Newcastle Upon Tyne, Tyne and Wear

About the role:

We are thrilled to announce that NRG are currently recruiting for a role based in Newcastle, working for an established IT company. This role will involve you displaying strong customer service skills as you will be working in a telephony basis receiving inbound calls regarding IT issues various individuals are experiencing. You will then log the issue and escalate it to the appropriate IT professional.

This is a fantastic opportunity for an individual to expand their customer service skills and IT skills, as well as gaining exposure to an IT helpdesk type environment.

Skills needed to be successful in role:

  • Strong customer service skills
  • Excellent communication skills
  • Strong interpersonal skills
  • The ability to multitask and work in a timely manner
  • Good understanding of IT (training will be provided)

If you are interested in the Service Desk Triage role, click “Apply Now” and a member of our team will be in touch.

Similar Jobs

View All Jobs
Service Engineer
Gateshead£28,000-£34,000Permanent

We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our clie...

Senior Service Designer
Greater London£600 - £650 Per dayContract

Senior Service Designer– (contract)– SC Cleared 3-month Contract (rolling) --- £600 - £650 Per day inside IR35 The Role You will take on the challenge of addressing intricate service issues encount...

Office Services Assistant
Newcastle upon Tyne£24,000Permanent

A leading firm, that operates on a national basis, is looking to add an office services assistant to their Newcastle-based office. Working within the office services team the successful candidate w...

Office Services Assistant
Tyne and Wear£21,000Permanent

A full-service law firm based in Newcastle upon Tyne, who operate on a national basis, are looking to add an office services assistant to their Newcastle office. This role is offered on a permanent...

Senior Service Delivery Engineer
Gateshead£45,000Permanent

Currently I am recruiting for a Senior service Delivery Engineer that is helpdesk based role providing telephone, email and remote support for external and internal customers.  Supporting calls and...

Data Centre Services Engineer
Edinburgh28000Permanent

To be updated

Senior IT Support Engineer
Sunderland£30,000Permanent

About the role Job Title: Senior IT Support Technician Location: Sunderland (Office Based) Salary: Up to £30,000 NRG are delighted to announce that we are working alongside a well-established full-...

Senior Account Manager
£37,000Permanent

An exciting opportunity has came up with a leading full-service digital marketing agency in the UK, specialising in the financial services sector. They are looking for a highly skilled Senior Accou...

Administrator
Newcastle upon TynePermanent

A well-respected wealth-management business are looking to add administrators to their team in the Newcastle office, to provide operational support to the wider branch and client-facing executives....

Administrator
Newcastle upon Tyne£24,000Permanent

A well-respected wealth-management business are looking to add administrators to their team in the Newcastle office, to provide operational support to the wider branch and client-facing executives....

Data Centre Manager
Edinburgh£50,000Permanent

A Large MSP based in Edinburgh are currently recruiting a Data centre manager to oversee operation of the Data Centre’s (DC). The role will offer all the aspects of operating and running Data Centr...

Technical Lead
Newcastle upon Tyne£35,000Permanent

This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professio...