Back to Job Search

Service Desk Triage

About the role

Job Title: Service Desk Triage

Length: 6 months fixed term contract

Salary: £20,000 Pro Rata

Location: Newcastle Upon Tyne, Tyne and Wear

About the role:

We are thrilled to announce that NRG are currently recruiting for a role based in Newcastle, working for an established IT company. This role will involve you displaying strong customer service skills as you will be working in a telephony basis receiving inbound calls regarding IT issues various individuals are experiencing. You will then log the issue and escalate it to the appropriate IT professional.

This is a fantastic opportunity for an individual to expand their customer service skills and IT skills, as well as gaining exposure to an IT helpdesk type environment.

Skills needed to be successful in role:

  • Strong customer service skills
  • Excellent communication skills
  • Strong interpersonal skills
  • The ability to multitask and work in a timely manner
  • Good understanding of IT (training will be provided)

If you are interested in the Service Desk Triage role, click “Apply Now” and a member of our team will be in touch.

Similar Jobs

View All Jobs
Service Desk Manager
Gateshead£30,000Permanent

NRG is proud to partner with a well-established and rapidly expanding Managed Service Provider (MSP) in their search for a Service Desk Manager. This is a fantastic opportunity for an experienced I...

People Services Advisor
Carlisle£25,528Permanent

Are you looking to be part of a lovely supportive organisation and People team? We are looking for a People Advisor to join our client in Carlisle on a permanent basis reporting into the Head of Pe...

Electrician
Ashington£37,000Permanent

A fantastic opportunity has arisen for a Multi Skilled Electrician to join a dynamic team in the North East on a permanent, full-time basis. This role offers 37 hours per week, Monday to Friday, wi...

Accounts Senior Manager
Newcastle upon Tyne£60,000Permanent

NRG is excited to partner with a distinguished, independent advisory firm located in Newcastle, looking for a Qualified Accountant to join as an Accounts Manager. With a long-standing history, the ...

Technical Architect
EdinburghCompetitiveContract

Are you an experienced Technical Architect with expertise across a broad range of technologies, looking to lead technical transitions across multiple technical towers? Our client is seeking a Techn...

Admin/Post Completion Support
Whitley Bay£24,000Permanent

We are working with an established client in North Tyneside who are looking for administration / post completion support to join their team. Established in North Tyneside over 100 years ago, our cl...

Audit Senior
Newcastle upon Tyne£40,000Permanent

NRG is excited to partner with a distinguished, independent advisory firm located in Newcastle, celebrated for its innovative and contemporary methods. With a long-standing history, the firm is bui...

First Response Advisor
Newcastle upon Tyne£22,000Permanent

​We are working with a company who are looking for a First Response Advisor to join their team in Newcastle. Salary of £22,000 per year, working Monday to Friday, 11am – 7pm, with a 1-hour unpaid l...

Chartered Building Surveyor (Remote)
Greater London£60,000 - £65,000 DOE + Bonus Permanent

NRG is proud to partner with Blacksons, a fast-growing, nationwide network of RICS-qualified professionals, in their search for a Chartered Building Surveyor / Chartered Residential Surveyor. This ...

Chartered Building Surveyor (Remote)
West Midlands£60,000 + BonusPermanent

NRG is proud to partner with Blacksons, a fast-growing, nationwide network of RICS-qualified professionals, in their search for a Chartered Building Surveyor / Chartered Residential Surveyor. This ...

Technical Sales Support
Northumberland£35,000Permanent

Salary: £35,000 + Contributory Pension + PTE Discretionary Bonus We are seeking a Technical Sales Support professional to join our team and support our ongoing success in delivering high-quality so...

HDR Fee Earner
Manchester£34,000Permanent

Our client is recognised by the legal 500. This role is offered on a permanent basis, working fully remote in the Liverpool / Manchester region. We are looking for an HDR Fee Earner up to Team Lead...