About the role
Do you want to work for a company with a fantastic reputation?
Are you looking for an opportunity to develop your skills?
A well-established MSP in the North East are looking to recruit a Service Desk Team Leader.
You will be responsible for the smooth operation of their frontline IT support, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class experience.
This is a great opportunity for someone looking to further develop their management skills and make a real difference.
Controlling scheduling and workload through management of the team’s ticketing queue
Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team
Mentoring, coaching, management support and development including appraisals, evaluations and reporting of individual performance targets for their direct reports, plus oversight of their direct reports
Performance monitoring, setting and reporting of the teams’ KPIs, targets and goals to Senior Management and wider company
Carrying out recruitment activities as required
Previous experience as a team leader in a similar role
IT support experience with a preference of MSP background
Experienced in employee line management
Experience with ticketing frameworks
Solutions driven, confident and friendly approach when dealing with customers
Ability to work well to deadlines and under pressure
Full UK driver’s license
In addition to your salary, pension scheme and private healthcare, you can also make use of benefits such as the cycle to work scheme and free breakfasts every day.
If you’re interested in this role, send across your application and a member of our team will be in touch.