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Senior Server Support Engineer

About the role

Senior Server Support Engineer

We’re looking for a Server Support Engineer with a strong technical background with a solid experience in technical support. The Server Support Engineer will be responsible for investigating a wide range of technical issues.

The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.

Some of the technologies the candidate would be expected to deal with include: Windows Server, Microsoft Exchange, Active Directory, Infrastructure Hardware and Storage. There would also be a strong need for a good base networking knowledge.

Duties and Responsibilities:

  • Diagnose and fix critical IT issues

  • Liaise direct with customers regarding technical issues

  • Identify reoccurring technical faults

  • Incident management

  • Resolve Technical issues

  • Assist Team members with technical support

  • Managing critical IT outages with customers efficiently resolve the situation

Benefits of the Role:

  • Salary range of £30,000 - £38,000

  • Enhanced 25 days annual leave (increasing with your service)

  • Health Cash Plan covering dental, optical, consultations, therapies, chiropody, NHS prescription charges and flu vaccines.

  • Network benefits (get discounts at high street stores and savings on leisure, travel or even your weekly shop)

  • Discounted gym membership

  • Enhanced maternity and paternity pay

  • Fantastic value-led company culture

  • 5% company-matched pension scheme

  • Cycle to work scheme

  • Internal and external learning and development opportunities to support your professional ambitions

If this sounds like a role for you, then send across your application and a member of our team will be in touch.

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