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Research Manager

About the role

Job description:Research Manager

Location:Birmingham or Cardiff (Hybrid and Flexible Working Opportunities)

About us:

CCW is the passionate independent voice, representing water consumers in England & Wales. We support thousands of people each year, providing free advice and support helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone’s needs and interests, completing and showcasing research that influences water companies, government and the regulator to make change happen.

The Policy and Research Department is responsible for building our evidence base which in turn helps us to develop policies that benefit consumers.  We do this by:

  • Conducting research with customers

  • Collecting and analysing comparative company data

  • Liaising with companies and monitoring their performance at a local level

  • Developing, testing, and agreeing policies

  • Influencing companies, regulators, and stakeholders.

Our values:

We expect and support all CCW colleagues to embody and celebrate CCW’s values through Positive Energy, Respect for all, Innovated spirit, Delivery of our promises and being Engaged as one (PRIDE).

What you’ll be doing:

You’ll have responsibility for delivering research to support CCW’s Forward Work Programme initiatives and campaigns. Leading the Research function, you will identify and develop research solutions, ensuring the delivery of research, whilst guiding CCW on the findings and conclusions from research, potential effects on Policy, new research requirements and potential issues.

You will provide constructive input into proposals for research with consumers, the outputs of which will feed into CCW company policy for water customers.

A key element of this role is to challenge CCW to retain its evidence-based approach and ensure research is effectively communicated internally and with key stakeholders.

Who we’re looking for:

As aResearch Manager,you will be able to demonstrate:

  • Experience of working in customer research with differing research techniques

  • Research & policy development skills.

  • Ability to interpret research findings (both qualitative and quantitative)

  • Ability to represent CCW effectively with external stakeholders

  • Confidence in speaking in groups and at events where there may be differing views

  • A creative approach to problem solving

  • Experience in managing multiple projects concurrently

  • Willingness to travel around England and Wales

  • Flexibility to work occasionally outside normal office hours


  • Educated to degree (or equivalent) level

  • Membership of the Market Research Society

  • Experience of working in a consumer environment on issues at national level

  • Knowledge of the water industry and/or utility regulation.

Salary & Benefits:

CCW offer a starting salary of £ 33,835 with the opportunity to increase your salary through performance up to £36,000.

Benefits include Civil Service Pension, Flexible Working Options, Travel Season Ticket Loans, Bicycle Loans, Free access to Health Assured and much more.

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