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IT Team Lead

About the role

Do you want to work for a software support company with over 30 years’ experience?

We are currently looking for a Team Leader with a strong technical background to join their thriving team.

If you are a driven individual with excellent leadership and communication skills, who can also put customers’ needs first, then this is a great opportunity for you.

 

Main Duties and Responsibilities:

  • Leading and supporting a small team of Support Technicians.
  • Incident management.
  • Resolving technical issues.
  • Assisting other members of the support team.
  • Monitoring case resolutions within the support team.

 

Knowledge, Skills and Experience Required:

  • Good understanding of general server, workstation, storage, and networking technologies.
  • Excellent communication skills.
  • Good documentation skills.
  • Customer focussed.
  • Able to work well individually and as part of a team.
  • Maintain awareness of new and emerging technologies.
  • Ability to motivate self and others.

 

If this sounds like a role for you, then send across your application and a member of our team will be in touch.

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