About the role

NRG is delighted to announce an exciting partnership with a thriving and rapidly growing IT Consultancy and Managed Service Provider (MSP) in their search for a skilled IT Support Technician. This role is an excellent opportunity to provide effective, timely, and professional support to their extensive client base.

As part of an ambitious and expanding organization, this position offers the perfect platform to take your IT career to the next level.

Primarily Remote Work: Flexibility to work from home, with occasional travel to client sites as required.

Key Responsibilities:

• Provide 2nd line support for hardware, software, and network issues.

• Deliver effective troubleshooting and problem-solving for Microsoft 365 environments, including Office applications, Entra, Intune, and Purview.

• Support and configure virtualisation platforms, such as VMware or Hyper-V.

• Work with LAN & WAN technologies, including firewall configuration and network troubleshooting.

• Leverage expertise in Microsoft Modern Workplace and Azure environments.

• Manage and maintain remote monitoring and management (RMM) tools, particularly ConnectWise.

• Handle cybersecurity tasks, including endpoint, email, and network security, as well as business continuity solutions.

• Provide both remote and onsite support, maintaining a professional and client-focused demeanor.

• Act as a trusted advisor to clients, answering technical questions and offering guidance during onsite visits.

• Ensure timely documentation and ticket management using PSA tools.

Key Requirements:

• Proven experience in hardware, software, and network support roles.

• Proficiency in Microsoft 365, including knowledge of Entra, Intune, and Purview.

• Fundamental certifications in M365 and Azure (e.g., Microsoft Certified: Azure Fundamentals, Microsoft Certified: Modern Desktop Administrator).

• Strong understanding of networking concepts, including Circo M (preferred), LAN & WAN technologies, and firewall configuration.

• Expertise in virtualisation technologies (VMware or Hyper-V).

• Solid knowledge of cybersecurity across endpoints, email, network, and business continuity.

• Proven experience in both help desk and onsite roles, with excellent client interaction skills.

• Familiarity with RMM/PSA tools, particularly ConnectWise.

• Leadership and communication skills to guide and mentor team members.

• Experience in an MSP environment, managing a range of client needs and priorities.

Desired Skills and Attributes:

• Strong soft skills, including the ability to communicate technical concepts to non-technical clients.

• A proactive mindset with a focus on delivering exceptional customer service.

• Knowledge of Microsoft Modern Workplace and Azure environments.

• Enthusiastic about continuous learning and professional development.

For more information or to apply, click Apply Now and a member of our team will be in touch.

​