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IT & Business Systems Manager

About the role

As an industry leader, our client is looking for an experienced IT & Business Systems Manager who will run their internal products, manage their technical environment, and manage a team of 3 Service Desk Administrators.

As a part of this fast-growing forward-thinking business, you will have access to hybrid/flexible working, health cash plan, life and critical illness cover, holiday purchase scheme and professional development through the groups University plus many more benefits.

We are looking for someone who can confidently communicate to stakeholders at all levels and identify opportunities where business applications can advance the business. This is a hands on technical role which requires the successful applicant to manage and guide their team whilst utilising their own technical capabilities.

What you’ll be doing.

  • Manage and support the global infrastructure and management software including their CRM and payment & billing system.
  • Be responsible for all desktop and office infrastructure – hardware / desktop software / OS / routers & switches etc.
  • Take a lead on planning and implementing changes across the business to ensure upkeep and minimum disruption of business systems.
  • Manage and report against internal SLAs and managing 3rd party performance against SLAs.
  • As a global role, you will work closely with management teams in other regions to achieve their support.
  • What you’ll bring

  • Good working knowledge in networking and network management (WAN / LAN).
  • MS Office suite including MS Project, SharePoint, Exchange, MS Teams.
  • Microsoft Azure & Intune.
  • Knowledge of business applications including ERP & CRM, ideally with implementation and management expereicne.
  • Proven record in the successful management of 3rd party suppliers.
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