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Customer Support Expert

About the role

Customer Support Expert

We’re looking for people who love to deal with customers and aren’t afraid of a challenge to join our award-winning contact centre in Cobalt Business Park, Newcastle.

The role:

With the support of our training team throughout your Grad-Bay journey, you’ll be the frontline customer support to businesses and accountants, providing the best quality advice to help them get the best out of their products to help their business thrive.

By listening to a customer’s issues, you will find out how their business works – and how Sage products work with them. You’ll also identify and advise on additional products which will save them time and effort, ensuring they get the most from their subscription and support their business to grow.

In return you will receive a competitive starting salary of £24,000, increasing to £26,000 after 6 months and the following benefits:

  • Company annual bonus scheme

  • 33 days of annual leave (including bank holiday entitlement)

  • 5 paid volunteering days as part of our Sage Foundation Programme

  • Retail, Dining & Store Discounts via Sage Reward Gateway

About Sage:

People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

At Sage, we recognise that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way in the future. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family.

Diversity:

All qualified applicants will be thoughtfully considered and never discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are interested, click ‘apply now’ or send across a copy of your CV and a member of our team will be in touch.

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