About the role
A fast-growing people-focused IT company in the UK are currently looking for a Telecoms Support Engineer to join their team. The role is based out of their Gateshead Head Office however you may be required to work at customer locations throughout the UK.
Working hours are Monday to Friday, 08:00-16:30.
About the role:
The role will involve the day-to-day support of customer telephony installations, provisioning and setup of hosted telephony customers, and number configuration on the SBC platform.
Responsibilities:
Mitel MiVoice Business Systems
Supporting Mitel’s associated applications, including:
NuPoint
MiContact Centre Business
MiCollab
MiVoice Call Recorder
MSL / MBG / AWC / OIG
Number provisioning on SBC Platform
Support of 3rd party applications including Call Logging & Call
Recording platforms Managing system upgrades of Customer Platforms
Knowledge, Skills and Experience:
Experience in deploying and supporting Mitel telephony products
Good understanding of general telecommunications technology including SIP
A fundamental understanding of IP networks including IP addressing, DHCP & VLANs
Excellent communication and documentation skills
Able to work well as part of a team and individually
Quality management – ability to look for ways to improve and promote quality.
Must have a full, clean or near-clean UK driving licence
Benefits:
Enhanced 25 days annual leave (increasing with your service)
Health Cash Plan covering dental, optical, consultations, therapies, chiropody, NHS prescription charges and flu vaccines
Network benefits (get discounts at high street stores and savings on leisure, travel or even your weekly shop)
Discounted gym membership
Enhanced maternity and paternity pay
5% company-matched pension scheme
Cycle to work scheme
Corporate travel discount – paid for car parking / subsidised travel pass up to £600 a year / those who walk & cycle to work will benefit from 1 additional day’s annual leave per year and access to a free laundry service
24-hour employee assistance
TechScheme - save on the latest tech products via salary sacrifice
Death in service
Employee referral scheme, £1000 for successful referrals
New business referral scheme
Internal and external learning and development opportunities to support your professional ambitions
If you are interested in this position of a Telecoms Support Engineer, click ‘Apply Now’ and a member of our team will be in touch.