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Service Analyst

About the role

We’re looking for a Service Analyst to join a leading FTSE 250 business that are expanding their Newcastle operation.

This is as excellent opportunity to build your career with a company that offers hybrid working, training and development and a generous benefits package.

In this role you will be working closely with the Senior Manager to deliver effective service management of their outsource partners and relationships, including performance reviews, QA and risk reporting.

You will work with a number of internal business areas and teams as well as working closely with their outsource partner, acting as an escalation point for any process, performance, or customer issues.

The role:

  • Supporting the day-to-day management of the outsource partner and relationships

  • Tracking operational performance against the agreed metrics to ensure standards are being met and when required actioning improvement opportunities

  • Regularly reviewing customer feedback and MI to improve service standards

  • Taking on a shared responsibility of risk, control and continuous service improvements

  • Creating reports for monthly performance reviews

  • Ensuring you are up to date on any regulatory changes that may impact operational processes

About you:

  • Excellent communication skills and the ability to build relationship at all levels

  • Strong written communication skills

  • A desire to learn and build a career withing financial services

  • Analytical, confident, self-motivated with excellent attention to detail

  • Able to work under pressure, manage your time effectively and work on your own initiative

  • Excellent decision making and problem-solving skills

  • Excellent communication skills at all levels

  • Strong written communication skills

  • Strong numeracy and Microsoft Office skills

Benefits:

  • 37.5 hour week

  • 25 days holiday + 8 Bank holidays + 3 extra gifted days leave

  • Christmas and New Year’s Eve are non-working days

  • Your birthday off

  • Flexible benefits to include selling or buying up to 5 days holiday

  • Eligibility to join our Share Saver Scheme

  • Eligibility to benefit from our Profit Related Pay

  • Company matches pension contribution up to 5%; 6% they’ll contribute with 10%

  • If this sounds like the opportunity you’ve been looking for then send your CV today and a member of the team will be in touch!

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