Back to Job Search
Greenbean  logo

Service Analyst

About the role

We’re looking for a Service Analyst to join a leading FTSE 250 business that are expanding their Newcastle operation.

This is as excellent opportunity to build your career with a company that offers hybrid working, training and development and a generous benefits package.

In this role you will be working closely with the Senior Manager to deliver effective service management of their outsource partners and relationships, including performance reviews, QA and risk reporting.

You will work with a number of internal business areas and teams as well as working closely with their outsource partner, acting as an escalation point for any process, performance, or customer issues.

The role:

  • Supporting the day-to-day management of the outsource partner and relationships

  • Tracking operational performance against the agreed metrics to ensure standards are being met and when required actioning improvement opportunities

  • Regularly reviewing customer feedback and MI to improve service standards

  • Taking on a shared responsibility of risk, control and continuous service improvements

  • Creating reports for monthly performance reviews

  • Ensuring you are up to date on any regulatory changes that may impact operational processes

About you:

  • Excellent communication skills and the ability to build relationship at all levels

  • Strong written communication skills

  • A desire to learn and build a career withing financial services

  • Analytical, confident, self-motivated with excellent attention to detail

  • Able to work under pressure, manage your time effectively and work on your own initiative

  • Excellent decision making and problem-solving skills

  • Excellent communication skills at all levels

  • Strong written communication skills

  • Strong numeracy and Microsoft Office skills

Benefits:

  • 37.5 hour week

  • 25 days holiday + 8 Bank holidays + 3 extra gifted days leave

  • Christmas and New Year’s Eve are non-working days

  • Your birthday off

  • Flexible benefits to include selling or buying up to 5 days holiday

  • Eligibility to join our Share Saver Scheme

  • Eligibility to benefit from our Profit Related Pay

  • Company matches pension contribution up to 5%; 6% they’ll contribute with 10%

  • If this sounds like the opportunity you’ve been looking for then send your CV today and a member of the team will be in touch!

Similar Jobs

View All Jobs
Conveyancer
Newcastle upon Tyne£33,000Permanent

We are working with an established client in North Tyneside who are looking for a Residential Conveyancer to join their team, managing a pipeline of residential property transactions. The role offe...

Senior Architectural Technologist
Newcastle upon TyneSalary DOEPermanent

A well-established architecture practice is seeking an experienced and highly skilled Senior Architectural Technologist to lead the delivery of technically complex projects. The successful candidat...

Architectural Technologist
Newcastle upon TyneSalary DOEPermanent

Job Title: Architectural Technologist Location: Newcastle upon Tyne Salary: Negotiable Experience Level: Mid-level/Senior A leading architecture practice is currently seeking a talented and detail-...

IT Compliance Consultant (Remote)
Contract

Senior IT Compliance Consultant Overview: We are supporting our leading client who have a need for a Senior IT Compliance Consultant on a remote 3 month contract to the lead validation efforts acro...

Insurance Producer
United KingdomSalary DOEPermanent

Producer – Commercial or Corporate Insurance (New Business) Location: UK-wide / Hybrid working available Salary: Basic DOE + commission/bonus + full benefits package Type: Full-time | Permanent We’...

IT Project Manager
Contract

Contract Project Manager – IT Infrastructure and Security Focus (Inside IR35) Location: Hybrid / UK-based - 6-Month Contract  - Immediate Start We are looking for a versatile, mid-level Project Man...

Company Secretary & Legal Counsel
DurhamCompetitive SalaryPermanent

NRG Executive is proud to be partnering with Banks Group in their search for an exceptional Company Secretary & General Counsel to join their senior leadership team. This is a rare and exciting opp...

Estimator
Doncaster£75,000Permanent

Senior Estimator – House Builder Location: Doncaster (with regional travel across Yorkshire) Salary: Competitive + Bonus + Benefits An established and rapidly growing residential developer is seeki...

Compliance Analyst (Remote)
Contract

Location: Remote (UK-based) Duration: 6-month contract Day Rate: Depending on experience About the role We’re working with a cutting-edge fintech client looking to bring on a hands-on Compliance An...

Valuer
Kent£60,000Permanent

Residential Surveyor & RICS Registered Valuer (MRICS/FRICS/AssocRICS) Location: Kent Salary: £55,000–£60,000 + £5,000 car allowance + benefits Job Type: Full-time, Permanent Flexible/Hybrid Working...

Construction Planner
Tyne and Wear£33,000 - £35,000Permanent

Construction Planner (Trainee) Location: North East Job Type: Full-time Salary: £33,000 – £35,000 The Opportunity A well-established construction group is seeking a Construction Planner (Trainee) t...

Mechanical Estimator
Tyne and Wear£35,000 - £45,000Permanent

Mechanical Estimator Location: North East Job Type: Full-time, Permanent Salary: £35,000 – £45,000 per annum The Opportunity A well-established construction company is seeking a Mechanical Estimato...