About the role
We’re looking for a Service Analyst to join a leading FTSE 250 business that are expanding their Newcastle operation.
This is as excellent opportunity to build your career with a company that offers hybrid working, training and development and a generous benefits package.
In this role you will be working closely with the Senior Manager to deliver effective service management of their outsource partners and relationships, including performance reviews, QA and risk reporting.
You will work with a number of internal business areas and teams as well as working closely with their outsource partner, acting as an escalation point for any process, performance, or customer issues.
The role:
Supporting the day-to-day management of the outsource partner and relationships
Tracking operational performance against the agreed metrics to ensure standards are being met and when required actioning improvement opportunities
Regularly reviewing customer feedback and MI to improve service standards
Taking on a shared responsibility of risk, control and continuous service improvements
Creating reports for monthly performance reviews
Ensuring you are up to date on any regulatory changes that may impact operational processes
About you:
Excellent communication skills and the ability to build relationship at all levels
Strong written communication skills
A desire to learn and build a career withing financial services
Analytical, confident, self-motivated with excellent attention to detail
Able to work under pressure, manage your time effectively and work on your own initiative
Excellent decision making and problem-solving skills
Excellent communication skills at all levels
Strong written communication skills
Strong numeracy and Microsoft Office skills
Benefits:
37.5 hour week
25 days holiday + 8 Bank holidays + 3 extra gifted days leave
Christmas and New Year’s Eve are non-working days
Your birthday off
Flexible benefits to include selling or buying up to 5 days holiday
Eligibility to join our Share Saver Scheme
Eligibility to benefit from our Profit Related Pay
Company matches pension contribution up to 5%; 6% they’ll contribute with 10%
If this sounds like the opportunity you’ve been looking for then send your CV today and a member of the team will be in touch!