About the role
A well know IT consultancy are Looking for a Senior Systems Engineers providing high level remote IT technical liaison with an emphasis on Microsoft and Public Cloud technologies. You will provide OS, Application and Hypervisor support to our clients, with responsibility for the resolution of incidents and problems. The position will require close working with all our teams in client technical services and operations.
Key Responsibilities:
Co-ordinates rapid response to major incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services
Undertake post case analysis. Ensure processes are followed to engage all parties in the delivery of resolution and Root Cause Analysis for all major incidents
Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base
Ensure all incidents are accurately logged in the ITSM toolset and all data required for historical reporting is captured
Take ownership in facilitating problem diagnosis, coordinating suppliers and internal teams to identify and plan resolution of the underlying root cause
Essential to the Role:
Minimum Degree level or equivalent in IT, Computer Science or similar discipline / proven equivalent working experience
Current Microsoft Associate or VMware qualification or similar level of knowledge
Proven experience in a client facing environment
Experience of working within an IT managed service provider environment
Background in Incident & Problem Management roles, with solid understanding of service management frameworks and processes
Vast experience working in IT support
Good understanding of IT infrastructure and software (hardware, applications, databases,
operating systems, local area networks, Cloud solutions etc)
Report writing skills and the ability to be able to provide examples from previous IT projects
Where appropriate:
An enthusiastic, driven, committed and flexible approach to work
Solutions driven, confident and friendly approach in dealing with clients
Natural initiative and pro-activeness to their method of working
Be open to new ideas and have a positive outlook
High degree of commercial acumen
High degree of accuracy and attention to detail
Keen interest in, and passionate about IT
Technical writing skills, presentation skills, and the ability to be able to provide examples
where appropriate
Ability to use judgement to effectively manage client issues
Demonstrate value of and delivery of high quality client care with their approach to
communication
In depth understanding of Microsoft, Azure and VMware
Good understanding of ISO/BSI and ITIL frameworks
Detailed knowledge of Windows, VMware, SQL
In depth understanding of Hypervisors and Data Analytics
Good understanding of working with Service Level Agreements
Advantageous to the Role:
A combination of the following technical skills or certification:
Skills: SQL Server, VMware (ESXi/vSphere), Zerto
Certifications: Azure Data Fundamentals, Azure Database Administrator, VMware
VCTA, VMware VCP
If you’re looking for a new opportunity to join a new support team in a rapidly growing business as a Senior Systems Engineer, click 'Apply Now' and a member of our team will be in touch.