About the role

A well know IT consultancy are Looking for a Senior Systems Engineers providing high level remote IT technical liaison with an emphasis on Microsoft and Public Cloud

technologies. You will provide OS, Application and Hypervisor support to our clients, with

responsibility for the resolution of incidents and problems. The position will require close working

with all our teams in client technical services and operations.

Key Responsibilities:

• Co-ordinates rapid response to major incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services
• Undertake post case analysis. Ensure processes are followed to engage all parties in the delivery of resolution and Root Cause Analysis for all major incidents
• Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base
• Ensure all incidents are accurately logged in the ITSM toolset and all data required for historical reporting is captured
• Take ownership in facilitating problem diagnosis, coordinating suppliers and internal teams to identify and plan resolution of the underlying root cause

Essential to the Role:

• Minimum Degree level or equivalent in IT, Computer Science or similar discipline / proven equivalent working experience
• Current Microsoft Associate or VMware qualification or similar level of knowledge
• Proven experience in a client facing environment
• Experience of working within an IT managed service provider environment
• Background in Incident & Problem Management roles, with solid understanding of service management frameworks and processes
• Vast experience working in IT support
• Good understanding of IT infrastructure and software (hardware, applications, databases,
• operating systems, local area networks, Cloud solutions etc)
• Report writing skills and the ability to be able to provide examples from previous IT projects

Where appropriate:

• An enthusiastic, driven, committed and flexible approach to work
• Solutions driven, confident and friendly approach in dealing with clients
• Natural initiative and pro-activeness to their method of working
• Be open to new ideas and have a positive outlook
• High degree of commercial acumen
• High degree of accuracy and attention to detail
• Keen interest in, and passionate about IT
• Technical writing skills, presentation skills, and the ability to be able to provide examples
• where appropriate
• Ability to use judgement to effectively manage client issues
• Demonstrate value of and delivery of high quality client care with their approach to
• communication
• In depth understanding of Microsoft, Azure and VMware
• Good understanding of ISO/BSI and ITIL frameworks
• Detailed knowledge of Windows, VMware, SQL
• In depth understanding of Hypervisors and Data Analytics
• Good understanding of working with Service Level Agreements

Advantageous to the Role:

A combination of the following technical skills or certification:

Skills: SQL Server, VMware (ESXi/vSphere), Zerto

Certifications: Azure Data Fundamentals, Azure Database Administrator, VMware

VCTA, VMware VCP

If you’re looking for a new opportunity to join a new support team in a rapidly growing business, apply now!