Back to Job Search

Project Manager - Contact Centre

About the role

Project Manager

We are looking to recruit a confident and dynamic Project Manager to join a rapidly expanding operation in Newcastle to execute various project across all operational areas. This role would suit someone that has Project Manager experience in a fast paced and complex environment, working with multiple stakeholders and departments.

As Project Manager you will be based out of their Newcastle Centre of Excellence with occasional travel to other sites.

The salary is up to circa £40,000 plus bonus.

Responsibilities:

  • Overseeing the project lifecycle, working collaboratively with operational teams to deliver projects on time

  • Creating and maintaining project plans, including resource plans, status updates and managing risks

  • Working with the senior leadership team to deliver projects in line with the wider business strategy and regulations

  • Be the first point of contact within the business for any project update

  • Completing activities with pre-agreed timelines and delivery dates

  • Working closely with and managing third party relationships involved in a project

  • Identify, analyse, and track project performance

About you:

  • Previous experience in a Project Manager role, ideally within a contact centre environment

  • Ideally a relevant Project Management qualification such as PRINCE2 or similar

  • A proven track record of successfully managing projects in a fast-paced organisation

  • Significant stakeholder management experience

  • Ability to interpret and use complex data

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent communication skills at all levels

If you’re interested in this role, click ‘Apply Now’ and a member of our team will be in touch.

Similar Jobs

View All Jobs
IT Security Delivery Lead
Contract

The following role is a 6 month contract engagement INSIDE IR35.   We are seeking a Security Delivery Lead to support a geographically diverse cybersecurity team within an enterprise manufacturing ...

Learning & Development Coach
Newcastle upon Tyne£45,000Permanent

We are delighted to be partnering with our client to recruit a Digital Skills Coach, joining their People & Culture team on an initial 9 month fixed term contract. This is a brand new role with a f...

Business Support Administrator
Sunderland£25,958Permanent

We are working with a respected organisation seeking an experienced and proactive Business Support Administration Officer to join their central Business Support Team. This is an excellent opportuni...

Employee Benefits Account Executive/Client Director
GlasgowCompetitive DOEPermanent

Location: Scotland (Multiple sites – hybrid working with travel) Salary: Competitive + performance bonus + excellent benefits About the Company Our client is a well-established and fast-growing spe...

Employee Benefits Account Executive/Client Director
West MidlandsCompetitive DOEPermanent

Location: West Midlands or Manchester (Hybrid working with travel) Salary: Competitive + performance bonus + excellent benefits About the Company Our client is a leading and fast-growing provider o...

Accounts Assistant
Newcastle upon TyneCompetitivePermanent

Accounts & Billing Assistant Location: Newcastle Salary: Competitive + excellent benefits Contract: Permanent | Full-time An excellent opportunity has arisen for an Accounts & Billing Assistant to ...

Cybersecurity Sales Consultant
Tyne and Wear£35,000Permanent

We are working with a respected company in the North East who are making waves in they Cybersecurity industry as they help businesses effectively and efficiently with their processes with minimal d...

Junior Claims Handler
Newcastle upon Tyne£25,000Permanent

Junior Claims Handler – Credit Hire Location: Newcastle upon Tyne Hours: Monday to Friday, 9:00 am – 5:00 pm (35 hours/week) Salary: £25,000 per annum (DOE — depending on credit hire / motor claims...

Cybersecurity Consultant
Competitive Salary Depending on ExperiencePermanent

At present we are working with a leading organisation who have a need for a motivated, skilled Cybersecurity Consultant who will be involved in projects from beginning to end across multiple sector...

Residential Surveyor
United Kingdom£65,000Permanent

Residential Surveyor (MRICS or AssocRICS) Location: Nationwide (Home Working) Salary: £55,000–£60,000 + £5,000 car allowance + benefits Job Type: Full-time, Permanent A well-established and forward...

Contracts Manager
Tyne and Wear£70,000Permanent

Contracts Manager – House Building Location: North East Region (commutable to regional office) Employment Type: Full-time, Permanent Industry: Housebuilding / Residential Development About the Role...

Fee Earner Credit Hire
Newcastle upon Tyne£30,000Permanent

A fantastic opportunity has arisen for a Claims Handler to join a growing legal team specialising in fast track credit hire litigation. This role is perfect for someone with at least 1 year’s litig...