Back to Job Search

IT Desktop Analyst

About the role

An exciting opportunity has arisen for a Desktop Analyst to join one of our Clients IT team in Newcastle. 

They are looking for a proactive and enthusiastic individual with strong technical knowledge to provide technical second line support to the Firm, ensuring the optimum performance of all internal IT systems and processes, as well as consistently delivering excellent customer service and driving forward continuous improvement.


  • Build & Install desktop hardware in accordance with department standards

  • Assist in the effective and efficient day to day operation of the Service Desk Support function

  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the end user as soon as possible

  • Troubleshoot hardware & software issues

  • Provide comprehensive support (including deskside) for all Microsoft Office and In-house Applications

  • Deal with Support calls relating to the Firm’s IT systems and then act accordingly

  • To perform tasks and all aspects of projects provided by the Service Desk Manager, providing regular progress updates

  • Produce and publish procedural documentation relating to the Support functions

  • Provide cover for the Service Desk function as and when required

  • Ensure all faults are logged, tracked and responded to correctly

  • Escalate and progress incidents to the  Service Desk Manager according to severity

  • Encourage IT awareness and promote IT skills to achieve the Firm's business aims

  • Ensure the effectiveness of the Support Database


  • Advanced knowledge of Microsoft Office Applications

  • Ability to plan a course of action for given tasks in order to use time available most effectively

  • Ability to maintain effectiveness with changing environments, tasks, responsibilities and people

  • Ability to modify approach or style in order to reach goals

  • Excellent customer service and verbal communication skills – ability to deliver constructive solutions in a helpful and positive manner and to articulate complex technical information suitably to the target audience

  • Adaptable to working in pressurised environments and meeting work targets in a timely manner

  • Flexible to support the needs of the Firm and wider IT department

  • Excellent problem solving skills; able to demonstrate a logical and solution-driven way of thinking

  • Good organisation and time management skills

  • Excellent attention to detail

  • Ability to work independently or as a strong, accountable team member

  • Proven written communication skills

  • Experience of SCCM, InTune, O365 would be beneficial


  • 37.5 hour per week, as agreed with the team

  • Office based

  • Flexibility required to work additional hours when the role requires

  • Willingness to travel to all offices (sometimes at short notice)


  • Holiday Purchase – offering an additional purchase of 1 working week (pro rata for part-time employee’s). This is open to employee’s when they first join and then again during the flex benefit renewal in December.

  • Healthcare Cash Plan via Westfield Health.

  • Benefit Hub – Offering vouchers and cashback rewards.

  • Cycle 2 Work Scheme.

  • Technology Purchase Scheme.

  • Holiday entitlement linked to continuous length of service:

  • 25 days Holiday

  • Subsidised city centre parking / Annual travel tickets.

  • Life Assurance and Critical Illness cover.

  • Company Sick Pay Scheme after successful completion of probation.

  • Access to 24 hour Employee Assistance Programme.

  • Workplace pension offering up to 6% matched contributions.

  • Hybrid working arrangements.

There are plenty of opportunities in this role to develop your skills and take the next steps in your career with a company that invests in its training and support schemes.

If you’re interested in this position of Technical Support Engineer, click apply now and a member of our team will be in touch!

Similar Jobs

View All Jobs
Service Desk Analyst

We’re recruiting a Service Desk Analyst to join one of the largest property management organisations in the North East. The role sits within the PMO and will report into the Programme Manager. Sala...

IT Technician
Newcastle upon Tyne£27,000

About the role IT Systems Technician An exciting position has become available for a full-time IT Systems Technician based in North Shields. The IT Systems Technician is an exciting role within the...

IT & Business Systems Manager
Newcastle upon Tyne£50,000

As an industry leader, our client is looking for an experienced IT & Business Systems Manager who will run their internal products, manage their technical environment, and manage a team of 3 Servic...

Data Analyst
Newcastle upon Tyne£35,000

Job Title: Data Analyst Salary: Up to £32,020 Location: Newcastle upon Tyne We are thrilled to announce that NRG are currently recruiting for a Data Analyst to join one of the largest property mana...

Application Analyst
Newcastle upon TyneUpto £35,000

We’re recruiting for an Application Support Analyst to join a large property management company in the north east. This role will be reporting directly into senior management and third-party stake ...

IT Backup Team Lead

My client is one of the leading UK infrastructure managed services business, helping organisations navigate their IT journey with robust, secure, reliable and connected Data Centre and Cloud Infras...

IT Business Systems Manager
Newcastle upon Tyne£65,000

Are you an experienced Business Systems Manager with experience in overseeing implementation and maintenance of multiple, business critical projects? If so this might be the perfect role for you. D...

Service Desk Triage

Job Title: Service Desk Triage Length: 6 months fixed term contract Salary: £20,000 Pro Rata Location: Newcastle Upon Tyne, Tyne and Wear About the role: We are thrilled to announce that NRG are cu...

Field Service Engineer
Leeds£34,000 - £40,000

We are working with an established MSP who are situated within the Leeds area and have a fantastic presence and reputation within the IT Sector, providing support since 2001. They are now looking f...

Application Support Engineer

A successful software company based in Longbenton are looking to bring on an Application Support Engineer who will be providing 1st and 2nd line technical support to clients of their bespoke transp...

Business Development Manager
Newcastle upon Tyneup to £40,000

Business Development Manager Flexible working Salary up to £40,000 Newcastle Upon Tyne An exciting opportunity has come up with a renowned provider of managed IT support and cyber services. They ar...

Solution Architect
Upto £80,000

A well-established IT service provider for the UK digital market is currently expanding their team and looking to place a solutions Architect to support the growth and development of Edge infrastru...