About the role
A well know IT consultancy based in Edinburgh are currently recruiting a data centre support to external and internal customers, assisting with server, networking and hardware problems and standard change requests via phone, email, and fax. Supporting Data centre capacity, layout and Rack Deployment, Cabling and other facilities activities. Delivering these responsibilities across multiple site locations in Edinburgh.
What you will be a part of;
Respond to customers within agreed SLA.
Delivery of intelligent remote hands for customers within SLA.
Delivery of intelligent remote hands for other teams within OLA.
The deployment of customer solutions to plans provided by Provisioning and project teams.
The deployment of racks and related equipment to support customer orders.
Provide expert cabling support including crimping, patching, labelling, running and terminating.
Manage all incoming calls, tickets, emails and faxes to the data centre services function.
Responsible for proactive updating of customer and resolution of service.
Follow escalation processes; tickets to support management and other teams as required.
Liaise with third party suppliers to report and escalate customer problems.
Access management to site where no security function is available.
Troubleshoot hardware faults and arrange replacements.
Install and decommission redundant equipment and cabling.
Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high quality service to customers within the live Data Centre.
Stock control of assets and store management.
Manage, categorise and prioritise all relevant tickets; these include problems, queries and requests regarding services.
Support Trainee DC Engineers when required.
What will help you succeed;
Experience working as a Data Centre Services Engineer, or in a similar role.
Experience providing high levels of customer service in an IT or similar industry.
Computer hardware troubleshooting experience.
High degree of commercial acumen.
High degree of accuracy and attention to detail.
Ability to work well to deadlines and under pressure.
Ability to think logically.
A good memory of how software and operating systems work.
Good problem-solving skills.
Keen interest in, and passionate about IT technology and infrastructure.
Good knowledge and understanding of Hardware, builds / swap outs, desktops, servers, data and power cabling, rack systems etc.
Good knowledge and understanding of cabling.
Good knowledge and understanding of troubleshooting and a basic networking concepts.
Benefits:
Market leading training
Hybrid working/flexible
Private Healthcare
Company Pension
Cycle to work scheme
Company Rewards
Free breakfast & snack
If you’re interested in this role, send across your CV and a member of our team will be in touch.