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Customer Relations Advisor

About the role

We’re looking for enthusiastic Customer Relations Advisers to join a team in either Birmingham or Cardiff.

This is a full-time role over 37 hours, 5 days per week, although requests to work flexibly over 4 days or for a minimum of 25 hours per week will be considered. They offer flexible and hybrid working during the operational hours of 7am to 7pm Monday to Friday with the option to work from home 3 days per week.

Starting salary of £21,879.

The role

The company is an independent voice for consumers across England and Wales that supports thousands of people each year, providing free advice and support to help people to resolve their complaints with their water company in an easy, caring way.

As a Customer Relations Advisor, the mission is to simply be the best, delivering excellent service and support to anyone who contacts them for help with complaints and concerns.

You will be part of an established team who delivers a complaint handling service to customers in England and Wales.

Responsibilities

  • Handling complaints against water companies either in writing or by phone

  • Engaging with water companies to make sure you get the best possible outcome for your customer

  • Maintaining accurate records on the database system

  • Working with colleagues to escalate individual complaints

  • Sharing complaint handling best practices with your team

Requirements

  • Excellent written and verbal communication skills

  • Good organisational and prioritisation skills

  • Adaptability to change

  • Experience working well within a team


Benefits

Starting salary of £21,879 with the opportunity to increase your salary through performance up to £26,869.

Benefits include a Civil Service Pension, flexible working options, travel season ticket loans, bicycle loans, free access to Health Assured, and many more.


If you’re interested in this role of Customer Relation Advisor, click apply now and a member of our team will be in touch.

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