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Claims Handler

About the role

Do you have at least six months customer service experience gained within the contact centre, retail, or hospitality industry?

Are you looking to work for a diverse and inclusive employer where you are truly valued?

If the answer is yes, this could be the opportunity you’ve been looking for!

Due to business growth our award-winning client based in Longbenton is looking to add talented people to their Customer Claims team.

Basic salary £20,000

As a Claims Handler you will follow a 6-week shift-based rota within the hours of 8am – 8pm, 2 full weekends and 1 Saturday every 6 weeks.


What You’ll Be Doing:

  • You’ll receive inbound calls from customers supporting them to report their claims in a timely and professional manner.

  • You’ll deliver an outstanding customer experience to every customer by providing resolutions and answering queries.

  • You’ll take responsibility for each customer, using your own judgement to provide the correct advice in order to resolve claims appropriately.

  • You’ll follow system and procedural processes and ensure compliance with the FCA.

About You:

  • You will possess at least six months customer service experience which will ideally be from a contact centre background but may also be from the retail and hospitality sector.

  • You’ll have a proven track record of delivering excellent customer service and the ability to overcome objections.

  • You’ll have strong communication skills and the ability to empathise with customers.

  • Credit and CRB checks must be passed in order to be offered the role

If you’re passionate about delivering excellent Customer Service and want to work for a company that values its staff, this is a great opportunity.

Send your CV today and a member of our recruitment team will be in touch!


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