About the role

We’re recruiting a Business Analyst to join the largest property management company in the North East. The role sits within the PMO and will report into the Information Governance and PMO Senior Manager.

Salary: £30,095 - £33,486

The role offers a hybrid working pattern of 37.5hrs between Monday and Friday, with an office based in Newcastle.

Role Description:

• Recognise, develop, and recommend improvements to processes and systems

• Develop and monitor improvement plans and provide support for reviews, in partnership with internal stakeholders.

• Challenge the status quo and existing practices to simplify and streamline processes, supporting teams with process re-design in line with an agreed methodology and advocate new approaches and ways of working

• Run workshops to undertake ‘as-is’ and ‘to-be’ process mapping with process owners and other stakeholders, provided guidance and challenge

• Gather and document requirements using various techniques and tools appropriate to the subject matter, business area to achieve the desired outcomes

• Translation of business requirements into technical requirements

• Production of Business Requirements and Solution Documents and obtain agreement and signoff from relevant stakeholders

• Assist in the development of test plans and acceptance criteria of deliverables

• Transfer business knowledge and expertise to colleagues and ensure successful integration of changes into BAU

• Be a key reference point providing advice and guidance for key systems. Supporting key users throughout the business and promote benefits of business systems

• Assist teams to identify gaps in processes which could potentially lead to data inaccuracies and make appropriate recommendations to address

• Work closely with Data Analysts and Application Analysts to promote the importance of accurate data and consistent use of the business systems across the organisation

• Assist in the development of training plans when necessary

Essential Criteria:

• Holder of recognised Business Analysis qualification or equivalent vocational experience

• Demonstrable knowledge of business analysis techniques and processes

• Ability to learn and assimilate new information quickly, with minimal support and guidance

• Ability to create and maintain technical documentation including requirements documentation and process models

• An ability to lead and promote change with a strong customer service orientation

• Must be able to relate well to other professional disciplines and have excellent communication and negotiation skills

• Must be able to work productively in a team environment and be a good problem solver

• Demonstrates an eye for detail with excellent organisation skills

• Comfortable under pressure and commitment to tight timeframes

• Ability to build trusting relationships with key external and internal stakeholders

Desirable Criteria

• Experience in the delivery of IT related projects

• Experience coaching/mentoring other team members

• Experience in the Housing or Public Sector

Benefits Package:

• 25 Days annual leave + Holiday buy scheme

• Extensive learning and development opportunities

• Public Sector Pension Scheme

• Hybrid Working

• Flexi Working

• Bike to work scheme

• Child care vouchers

• Free counselling services & on-site mental health first aiders

• Car lease scheme

• Save up to 55% on your next mattress from Palatine Beds

• Colleague recognition programme

• Discounted annual travel passes, MOTs & gas servicing

• Electronics salary sacrifice scheme

• Staff events & competitions throughout the year

To apply for this Business Analyst role, click 'Apply Now' and a member of our team will be in touch.