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3rd Line Support Engineer

About the role

We are looking for a skilled Senior Onsite Technician to join a leading employer based in Newcastle. You will provide expert technical support across the organisation, managing incidents and requests related to the workplace IT environment. As a Senior Onsite Technician, you will ensure compliance with technical standards, policies, and procedures while delivering top-quality service

 Key Responsibilities include but are not limited to:

  • Act as a proximity support expert for IT-related matters, including computers, printers, meeting rooms, onboarding/offboarding processes, inventory management, and licensing.

  • Ensure compliance with established standards, policies, and KPIs.

  • Install and configure IT equipment and devices, including desktops, laptops, and peripherals, across both Windows and iOS environments.

This role offers significant opportunities for career growth within a dynamic IT environment. You will have the chance to develop your technical expertise, work with a variety of technologies, and collaborate with a range of departments. As part of a forward-thinking company, there will be opportunities to progress into more senior technical or management roles, depending on your skills and ambition.

For this role you should ideally have:

  • Advanced technical knowledge of Windows and MAC operating systems.

  • Experience with enterprise-level applications and administration tools.

  • Strong communication skills with the ability to adapt to different user needs.

  • A proactive problem-solver with a passion for delivering excellent service.

  • Ability to manage multiple priorities across several locations.

If you're ready to take the next step in your IT career with a leading employer, apply today!

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