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Training and Support Officer

About the role

We are working with a world-renowned university to hire a Training and Support officer who will be working within the Marketing and Communications Office and reporting into the Training and Support Manager.

If you have experience in training, with a flair for creativity and marketing, this job will provide you with fantastic opportunities and the chance to further your own capabilities.

This role is Monday to Friday 9am-5pm, and hybrid working is available.

The opportunity

Working as a Training and Support Officer, you will work with a range of individuals throughout the university, aiding staff directly by conducting training sessions and developing productive relationships with stakeholders.

You will:

  • Conduct training sessions with stakeholders throughout the university, including remote group sessions of up to 50 individuals.

  • Liaise closely with the Web and Digital team to support with the creation of E-Learning packages.

  • Manage, organise and aid in the achievement of defined targets and outcomes through advertising, scheduling and conducting training sessions.

  • Develop, implement and enforce appropriate training methods and procedures to ensure quality throughout the university.

  • Use a range of digital media to communicate with a diverse range of key stakeholders, along with developing, planning and delivering internal and external events and activities for stakeholders.


About you:

  • Undergraduate degree.

  • Professional qualification and/or extensive experience in Education, Training, HR or related field.

  • Post-16 qualification or equivalent experience.

  • Experience providing advice and guidance to a range of customers and colleagues.

  • Experienced service provider with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation, especially within the delivery of training and dealing with end-user support enquiries.

  • Familiarity with traditional and modern job training methods and techniques.

  • Experience training users in a variety of digital applications, platforms and systems.

If you feel that the role of Training and Support Officer is a good fit for you, click ‘Apply Now’ and a member of our team will be in touch.

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