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Meter Reading Resolution Specialist

About the role

Are you interested in joining an industry-leading company?

We’re looking for a Meter Reading Resolution Specialist to join a company based in Durham on a 12-month fixed-term contract.

Salary £22,213 - £27,766 (pro-rata) plus a discretionary bonus potential of up to 8% of your annual salary.

This is a hybrid role with flexible hours.

Your key responsibilities will involve building staff relationships and delivering a world-class service to new and existing customers as well as third-party relationships. Working as part of a busy and dynamic service delivery team, you will have worked in a customer-facing role and have experience reviewing data and making informed decisions.

The role:

  • Ability to review data

  • Able to identify opportunities to offer customers value-added services, utilising meter read data where appropriate

  • Fully IT literate with experience of working on multiple IT systems

  • A strong communicator, able to confidently liaise with stakeholders  

  • Good attention to detail

  • Able to make informed decisions on meter asset defects

  • Able to monitor resolution efficient systems performance

  • Educated to GCSE standard or equivalent

The company also offers a wide range of benefits which includes:

  • 24 days holiday, rising to 26 days (plus bank holidays) and we’ll also give you a day off for your birthday and a half day for both Christmas Eve and New Year’s Eve

  • Opportunities to purchase holidays

  • Flexible working

  • 1 day of paid volunteering leave per year

  • Bonus potential

  • Excellent pension scheme: we will double match your contribution up to a maximum of 5% employee contribution and 10% employer contribution

  • Healthcare scheme

  • Personal accident insurance

  • Life assurance

  • Income protection scheme

  • Cycle to work scheme

  • Perkbox membership

The ideal candidate will have excellent customer service and a ‘can-do’ approach.

If you’re interested in this Meter Reading Resolution Specialist position, click ‘Apply Now’ and a member of our team will be in touch.

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