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IT Technician

About the role

About the role

IT Systems Technician

An exciting position has become available for a full-time IT Systems Technician based in North Shields.

The IT Systems Technician is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support at a large academy, and providing remote support from the office, to a wide range of clients across various sectors.

Main Duties and Responsibilities:

  • Troubleshooting and diagnosing technical issues both onsite and remotely

  • Management of IT infrastructure, including AV equipment

  • Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop

  • Assisting in project work

  • Responding to support requests via telephone and email in a professional and timely manner

  • Other duties as assigned by management

  • Knowledge, Skills and Experience Required:

  • ​Highly self-motivated and customer focussed

  • Strong windows desktop and server troubleshooting

  • Experience with Microsoft 365administration, primarily Exchange, SharePoint, and Teams

  • Experience resolving Microsoft Office application issues

  • Infrastructure management (understand how an entire site fit together)

  • Advanced networking knowledge – IPv4, VLANs, NAT, Proxy etc

  • Virtualisation – Hyper-V

  • VDI Experience – Microsoft RDS

  • You MUST have a full driving as well as a have your own car / van and be willing to use this for work purposes


  • Free gym membership

  • Training / Industry recognised certifications

  • Company pension scheme

  • Social company events

  • Free water / hot drinks

  • 32 days annual leave, increasing with length of service

  • We’re growing every year, so there’s lots of opportunities to further your career

  • A one hour lunch break

If this sounds like a role for you, then send across your application and a member of our team will be in touch.

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