Back to Job Search
Greenbean logo

Head of Resource Planning

About the role

We’re looking to recruit a passionate and innovative Head of Resource Planning to join a well established and successful contact centre.

In this role you will be fully responsible for end-to-end planning across in-house and outsourced customer service contact centre operations.

There is a fantastic package on offer – c£70,000 + Car Allowance + Bonus + Benefits as well as a hybrid working model!

Responsibilities:

  • Leading and developing your team to create a high performing culture that focuses on service delivery.
  • Leading the operational planning processes across customer services, ensuring you maximise outcomes and deliver high colleague engagement.
  • Leading the build and delivery of operational MI and insight, providing reports to drive performance.
  • Provide expert advice to other senior leaders regarding resource issues.
  • Using data to identify customer contact behaviour trends and help drive continuous improvements to existing processes and systems.

About you:

  • Previous senior leadership experience of multi-channel contact centre resource planning function.
  • Significant experience in operations and forecasting, capacity planning, scheduling and real time management.
  • Experience of leading, managing and driving the performance of others.
  • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes.
  • Experience managing change in a fast-paced and agile environment.
  • Ability to interpret and use complex data.
  • Excellent communication skills at all levels.

    • If you’re interested in this role, send across your CV and a member of our team will be in touch.

    Similar Jobs

    View All Jobs
    Account Executive Amersham
    Amersham£55,000Permanent

    Account Executive- Commercial/ New Business- Amersham The Amersham Commercial Team provides expert insurance solutions to businesses across a range of sectors, including property, construction, man...

    Apply NowMore Info
    PPC Manager
    Permanent

    We are working with a high-performance, specialist PPC agency that is focused on delivering profit-driven results for ambitious e-commerce brands. Operating across the UK, Europe, and North America...

    Apply NowMore Info
    Commercial Account Executive
    London£40,000Permanent

    Commercial Insurance Broker- Mayfair, London As an Insurance Broker, you will play a pivotal role in delivering high-quality insurance services to a diverse commercial client base. You will be resp...

    Apply NowMore Info
    Administrative Assistant - Legal
    Newcastle upon Tyne£25,000Permanent

    We are partnering with a highly prestigious, full-service law firm based in Newcastle upon Tyne to find an experienced Administrative Assistant for their nationally recognised Personal Injury team....

    Apply NowMore Info
    Non Executive Director - Clinical
    Newcastle upon Tyne£15,000Permanent

    The Newcastle upon Tyne Hospitals NHS Foundation Trust Non Executive Director - Clinical About us The Newcastle upon Tyne Hospitals NHS Foundation Trust is committed to providing healthcare at its ...

    Apply NowMore Info
    Associate Non Executive Director (HR)
    Newcastle upon Tyne£13,000Permanent

    The Newcastle upon Tyne Hospitals NHS Foundation Trust About us The Newcastle upon Tyne Hospitals NHS Foundation Trust is committed to providing healthcare at its best, with people at our heart. We...

    Apply NowMore Info
    Non-Executive Director
    Sunderland£13,000 - £16,000 Permanent

    North East and North Cumbria Integrated Care Board Independent Non-Executive Members Role summary We are seeking to appoint two further Independent Non-Executive Members to complement our existing ...

    Apply NowMore Info
    Non Executive Director - Legal
    Gateshead£13,715Permanent

    Gateshead Health NHS Foundation Trust Non-Executive Director Role summary We are seeking a Non-Executive Director to complement our existing Board Members, using their skills and experiences to hel...

    Apply NowMore Info
    Senior People Manager
    Newcastle upon Tyne£55,000Permanent

    We are excited to be recruiting a Senior People Manager for a well-established Tech Business with offices in Newcastle and globally recognised as a top 100 place to work. They are looking for a sup...

    Apply NowMore Info
    First Response Advisor - Romanian Speaking
    Newcastle upon Tyne£22,250Permanent

    Romanian and English Speaking First Response Advisor Location: Newcastle City Centre Salary: £22,250 per annum Contract: Full-time, Permanent About the Role We are seeking a First Response Advisor ...

    Apply NowMore Info
    Network and Systems Administrator
    Bridge of WeirPermanent

    Network & Systems Administrator Location: Glasgow Job Type: Permanent We’re working with a well-established and esteemed business looking to hire a Network & Systems Administrator to join their gro...

    Apply NowMore Info
    PI Team
    Bristol£80,000Permanent

    Professional Indemnity Executive Department: Commercial Insurance Reports To: Head of Professional Risks / Account Director Location: Bristol and Birmingham Employment Type: Full-time/ Hybrid Job P...

    Apply NowMore Info