About the role
We’re looking to recruit a passionate and innovative Head of Resource Planning to join a well established and successful contact centre.
In this role you will be fully responsible for end-to-end planning across in-house and outsourced customer service contact centre operations.
There is a fantastic package on offer – c£70,000 + Car Allowance + Bonus + Benefits as well as a hybrid working model!
Responsibilities:
- Leading and developing your team to create a high performing culture that focuses on service delivery.
- Leading the operational planning processes across customer services, ensuring you maximise outcomes and deliver high colleague engagement.
- Leading the build and delivery of operational MI and insight, providing reports to drive performance.
- Provide expert advice to other senior leaders regarding resource issues.
- Using data to identify customer contact behaviour trends and help drive continuous improvements to existing processes and systems.
About you:
If you’re interested in this role, send across your CV and a member of our team will be in touch.