Back to Job Search
Greenbean logo

Head of Resource Planning

About the role

We’re looking to recruit a passionate and innovative Head of Resource Planning to join a well established and successful contact centre.

In this role you will be fully responsible for end-to-end planning across in-house and outsourced customer service contact centre operations.

There is a fantastic package on offer – c£70,000 + Car Allowance + Bonus + Benefits as well as a hybrid working model!

Responsibilities:

  • Leading and developing your team to create a high performing culture that focuses on service delivery.
  • Leading the operational planning processes across customer services, ensuring you maximise outcomes and deliver high colleague engagement.
  • Leading the build and delivery of operational MI and insight, providing reports to drive performance.
  • Provide expert advice to other senior leaders regarding resource issues.
  • Using data to identify customer contact behaviour trends and help drive continuous improvements to existing processes and systems.

About you:

  • Previous senior leadership experience of multi-channel contact centre resource planning function.
  • Significant experience in operations and forecasting, capacity planning, scheduling and real time management.
  • Experience of leading, managing and driving the performance of others.
  • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes.
  • Experience managing change in a fast-paced and agile environment.
  • Ability to interpret and use complex data.
  • Excellent communication skills at all levels.

    • If you’re interested in this role, send across your CV and a member of our team will be in touch.

    Similar Jobs

    View All Jobs
    HR Coordinator
    Newcastle upon Tyne£28,000Permanent

    Are you a detail oriented HR professional looking to take the next step in a sophisticated, fast-paced environment? We are looking for a proactive HR Coordinator to join our professional services c...

    Apply NowMore Info
    First Response Advisor
    Newcastle upon Tyne£22,250Permanent

    First Response Advisor Location: Newcastle Salary: £22,250 per year Hours: Shifts between, Monday to Friday, 9am – 7pm (1-hour unpaid lunch) 35 hours per week We are working with a respected legal ...

    Apply NowMore Info
    Cyber Security Analyst
    Newcastle upon Tyne£45,000Permanent

    We’re looking for an experiencedCyber Security Analyst to join our client’s growing team and play a vital role in safeguarding their digital environment. This is a broad, hands-on role that spans a...

    Apply NowMore Info
    Conveyancer
    Sunderland£23,000Permanent

    An established legal practice is seeking to appoint an experienced and motivated Residential Conveyancer to join its expanding property team. This is an excellent opportunity for a confident profes...

    Apply NowMore Info
    Senior Account Handler
    London£55,000Permanent

    Position Profile The Senior Account Handler plays a pivotal role in delivering complex, high-value client portfolios with precision, efficiency, and compliance. Beyond managing technical and sizeab...

    Apply NowMore Info
    HR Business Partner
    Newcastle upon Tyne£44,000Permanent

    Are you an experienced HR professional who wants your work to make a genuine impact? We are partnering with a highly respected, innovative charitable foundation within the education and care sector...

    Apply NowMore Info
    Senior Account Executive
    Amersham£70,000Permanent

    Senior Account Executive / Director As a Senior Account Executive / Director, you will play a pivotal role in driving business growth and enhancing client relationships. With a focus on both new bu...

    Apply NowMore Info
    Payroll Advisor
    Newcastle upon Tyne£28,000Permanent

    A growing professional services organisation is looking for an experienced Payroll Advisor to join its friendly, city‑centre based payroll team. This is a great opportunity for someone who enjoys m...

    Apply NowMore Info
    AFC Maintainer
    Newcastle upon Tyne£29,440Permanent

    AFC Maintainer Our client is looking for an AFC Maintainer to support the performance and reliability of equipment across a multi-site environment. You’ll play a key role in keeping critical system...

    Apply NowMore Info
    Contract Management Officer
    Nottingham£15.33 per hourTemporary

    Contract Management Support Officer Location: Ashfield, Nottinghamshire Hours: Full time | Salary: £15.33 p/h Temporary Contract: 6 Months A public-sector organisation is seeking a detail-focused C...

    Apply NowMore Info
    Administrator
    Whitley Bay£22,250Permanent

    Administrator – North Tyneside Permanent, Full-Time | Salary: £22,250 We are looking for a reliable and organised Administrator. This is an entry-level role, perfect for someone looking to gain exp...

    Apply NowMore Info
    Account Handler SME
    Southampton£35,000Permanent

    Account handler- SME- Southampton Due to continued growth and expansion, are seeking to appoint an experienced Account Handler, with a focus on a mix of Commercial and Personal Lines products. You ...

    Apply NowMore Info