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Fraud Coordinator

About the role

Flexible working and full time, permanent opportunities!

Time for a new challenge? Ready to try something different? That’s exactly what you’ll get when you join us in our award-winning contact centre in Morley (near Leeds).

Ensuring customers consistently receive a world class customer experience, you will have the opportunity, if you wish, to spend up to 50% of your time working from home.

What will I be doing?

As part of our fast paced Back Office Team you will provide essential support for our Fraud Contact Centre and Fraud Investigations Teams. Protecting our business and customers from fraud is crucial and as part of our Fraud Support Team you will play an important part in validating customer claims and identifying fraud trends using a range of fraud prevention tools.

Who are we looking for?

  • Confident decision maker

  • Effective communication skills (both written and verbal)

  • Work well under pressure

  • Work well within a team environment

  • Experience of delivering excellent customer service

What are the benefits?

You’ll have the opportunity to progress through our fantastic internal development programme. On top of this, there’s a discretionary annual bonus scheme. You’ll also enjoy a brilliant benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (double matched employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance - and a whole lot more!

If you’re interested in this role and would like to find out more, apply now and a member of our team will be in touch.

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