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Customer Service Representative

About the role

Customer Service Advisor

Newcastle

Basic Salary £19,500 - £21,000

Shift Pattern

You will work a various shift pattern across a 9-week rotation between the hours of 08:00-20:00 Monday to Friday and 1 in 3 Saturdays on a shorter 6.5-hour shift.

Customer Service Advisors in our Newcastle contact centre receive a generous benefits package that includes:

Benefits

  • Colleague Discounts

  • Pension scheme – matched 1:1 up to 7.5%

  • Annual bonus based on individual and company performance up to 10% of salary

  • 6.6 weeks holiday entitlement including Bank Holidays

  • Buy additional holidays

  • Enhanced maternity leave

  • Shared Parental Leave policy

  • Save as you earn shares scheme

  • Buy as you earn shares scheme

  • Cycle to work scheme

  • Gympass

  • Travel Season Ticket Loans

  • 4 weeks of paid Paternity leave

You’ll provide outstanding customer service as you help credit card customers with general enquiries such as change of address and balance checks.

If you are passionate about delivering excellent customer service and have experience within a contact centre, sales, retail, or hospitality environment then Apply Now

Click ‘Apply Now’ and a member of our team will be in touch.

*As you will be working in an FCA regulated environment you will need to pass Credit and DBS checks in order to be offered the role.

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