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Worldpay from FIS logo

Customer Service Advisor

About the role

£20,000 p/a
£2,200 sign on bonus!
Hybrid working

This is not your ordinary customer service job - this is an opportunity to build a career with a global leader in financial services technology - and to help you make the decision to take the next step in your career, we’re offering you a £2,200 sign on bonus!

We have a variety of full-time rotational shift patterns available - so whether you’re looking 35 or 40 hours per week we have an opportunity for you!

50% hybrid model meaning we offer our colleagues an option of working from home 50% of their working week- minimum of 3 days a week in the office!

A merchant payment processing and technology provider with a large customer support operation in Gateshead is looking for talented people to join the team and support customers to use their products and deliver a world class service.

You’ll work with customers to identify potential new products and ensure their package is right for them, so you’ll be a good conversation starter and comfortable with cross sales.

Being part of a team that lives and breathes great customer service, you’ll understand how important it is to put the customer at the heart of each interaction, answering inbound customer queries via telephone, instant messaging, and email with a 'right first time’ approach.

In return you’ll receive a basic salary of £20,000 and access to an industry-leading benefits package which includes, Private Medical Trust, Healthcare Cashplan, Dental Insurance, Virtual GP, Health Screens, Group Income Protection, Life Assurance, Pension, a Company Car scheme and a broad range of professional education and personal development possibilities,

If you have exceptional communication skills, are great with numbers and technology, and have a passion for customer service, send your CV to us today and we’ll be in touch for a chat!

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