About the role
We’re looking for an experienced Customer Service Adviser to join an SME customer team on a permanent basis.
Your role is essential to ensuring customers receive the best possible experience whilst maintaining and even enhancing our reputation for first-class customer service, fairness and transparency.
You will respond to all incoming contact from customers through a variety of channels, predominately calls with emails and web chat as required.
Hybrid working with a salary of £22,213 - £27,766 plus a discretionary bonus.
As a customer-focused company, it’s an excellent opportunity to show off your communication skills and make the role your own.
About you:
Customer focused and results-driven
Worked in a customer service environment
Computer literate and able to learn new systems
Polite and professional with excellent telephone manner
Able to demonstrate initiative and innovation
An exceptional team player with a ‘can do’ attitude
An excellent communicator
Along with a competitive salary, the company also offers an extensive benefits package which includes:
24 days holiday rising to 26 days (plus bank holidays) and we’ll also give you a day off for your birthday and a half-day for both Christmas Eve and New Year’s Eve
Opportunities to purchase holidays
Flexible working
1 day of paid volunteering leave per year
Bonus potential
Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% employer contribution
Healthcare scheme
Personal accident insurance
Life assurance
Income protection scheme
Cycle to work scheme
Perkbox membership
If you’re interested in this role of Customer Service Adviser, click ‘Apply Now’ and a member of our team will be in touch.