About the role

We’re looking for an experienced Customer Service Adviser to join an SME customer team on a permanent basis.

Your role is essential to ensuring customers receive the best possible experience whilst maintaining and even enhancing our reputation for first-class customer service, fairness and transparency.

You will respond to all incoming contact from customers through a variety of channels, predominately calls with emails and web chat as required.

Hybrid working with a salary of £22,213 - £27,766 plus a discretionary bonus.

As a customer-focused company, it’s an excellent opportunity to show off your communication skills and make the role your own.

About you:

• Customer focused and results-driven

• Worked in a customer service environment

• Computer literate and able to learn new systems

• Polite and professional with excellent telephone manner

• Able to demonstrate initiative and innovation

• An exceptional team player with a ‘can do’ attitude

• An excellent communicator

Along with a competitive salary, the company also offers an extensive benefits package which includes:

• 24 days holiday rising to 26 days (plus bank holidays) and we’ll also give you a day off for your birthday and a half-day for both Christmas Eve and New Year’s Eve

• Opportunities to purchase holidays

• Flexible working

• 1 day of paid volunteering leave per year

• Bonus potential

• Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% employer contribution

• Healthcare scheme

• Personal accident insurance

• Life assurance

• Income protection scheme

• Cycle to work scheme

• Perkbox membership

If you’re interested in this role of Customer Service Adviser, click ‘Apply Now’ and a member of our team will be in touch.