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Customer Service Adviser

About the role

We’re looking for an experienced Customer Service Adviser to join an SME customer team on a permanent basis.

Your role is essential to ensuring customers receive the best possible experience whilst maintaining and even enhancing our reputation for first-class customer service, fairness and transparency.

You will respond to all incoming contact from customers through a variety of channels, predominately calls with emails and web chat as required.

Hybrid working with a salary of £22,213 - £27,766 plus a discretionary bonus.

As a customer-focused company, it’s an excellent opportunity to show off your communication skills and make the role your own.

About you:

  • Customer focused and results-driven

  • Worked in a customer service environment

  • Computer literate and able to learn new systems

  • Polite and professional with excellent telephone manner

  • Able to demonstrate initiative and innovation

  • An exceptional team player with a ‘can do’ attitude

  • An excellent communicator

Along with a competitive salary, the company also offers an extensive benefits package which includes:

  • 24 days holiday rising to 26 days (plus bank holidays) and we’ll also give you a day off for your birthday and a half-day for both Christmas Eve and New Year’s Eve

  • Opportunities to purchase holidays

  • Flexible working

  • 1 day of paid volunteering leave per year

  • Bonus potential

  • Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% employer contribution

  • Healthcare scheme

  • Personal accident insurance

  • Life assurance

  • Income protection scheme

  • Cycle to work scheme

  • Perkbox membership

If you’re interested in this role of Customer Service Adviser, click ‘Apply Now’ and a member of our team will be in touch.

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