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Contact Centre Advisor

About the role

Contact Centre Advisor - £21,000 + Bonus + Benefits

  • Starting salary of £21,000, rising to £23,900 after successfully passing your probation

  • Monthly bonus scheme

  • Great working hours Monday to Thursday 10am – 6.30pm and early finish on a Friday. No weekends!

  • Manchester City Centre office


We’re looking to recruit dynamic, enthusiastic and customer-focused Contact Centre Advisors to join an expanding operation in Manchester.

We are looking for someone that is passionate about meeting targets whilst delivering a world-class customer experience.

Working on behalf of some of the biggest brands in the world, you will use your excellent communication skills to speak with customers about the products and services available to them.

Responsibilities:

  • Taking inbound calls from customers looking to discuss products and services

  • Making outbound calls to existing customers that are coming to the end of their agreement and discussing renewal options

  • Working towards - and consistently meeting - customer service and sales targets

  • Ensuring your calls are compliant and meet quality standards

  • Working together as a team to achieve the best results

About you:

  • Previous experience in a customer-focused role where you have had to meet targets

  • Passionate about customer experience

  • Able to work in a fast-paced and challenging environment

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent communication skills at all levels


If you’re interested in this Contact Centre Advisor role, click ‘Apply Now’ and a member of our team will be in touch.

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