About the role
Contact Centre Advisor - £21,000 + Bonus + Benefits
Starting salary of £21,000, rising to £23,900 after successfully passing your probation
Monthly bonus scheme
Great working hours Monday to Thursday 10am – 6.30pm and early finish on a Friday. No weekends!
Manchester City Centre office
We’re looking to recruit dynamic, enthusiastic and customer-focused Contact Centre Advisors to join an expanding operation in Manchester.
We are looking for someone that is passionate about meeting targets whilst delivering a world-class customer experience.
Working on behalf of some of the biggest brands in the world, you will use your excellent communication skills to speak with customers about the products and services available to them.
Responsibilities:
Taking inbound calls from customers looking to discuss products and services
Making outbound calls to existing customers that are coming to the end of their agreement and discussing renewal options
Working towards - and consistently meeting - customer service and sales targets
Ensuring your calls are compliant and meet quality standards
Working together as a team to achieve the best results
About you:
Previous experience in a customer-focused role where you have had to meet targets
Passionate about customer experience
Able to work in a fast-paced and challenging environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Excellent communication skills at all levels
If you’re interested in this Contact Centre Advisor role, click ‘Apply Now’ and a member of our team will be in touch.