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Complaints Coordinator

About the role

Complaints Coordinator - £23,250 Salary - Monday – Friday – 50% Home Working

Full time, permanent opportunities

Time for a new challenge? Ready to try something different? That’s exactly what you’ll get when you join us in our award-winning contact centre in Morley (near Leeds).

Ensuring customers consistently receive a world class customer experience, you will have the opportunity, if you wish, to spend up to 50% of your time working from home.

What will I be doing?

As part of our successful Complaints team, you’ll be handling complaints via email, chat, telephone and letter to achieve successful resolution and the right outcome for the customer, whilst meeting quality assurance standards.

Who are we looking for?

Naturally you’ll be a great communicator and a great listener, but you’ll also be passionate about delivering first class customer service. Ideally, you’ll have experience of working in a busy complaints environment within financial services with a strong awareness of quality assurance standards and regulation requirements in the financial industry. You’ll also be familiar with identifying vulnerable customers and handling challenging situations sensitively.

What are the benefits?

You’ll receive a starting salary of up to £23,250. You’ll have the opportunity to progress through our fantastic internal development programme. On top of this, there’s a discretionary annual bonus scheme. You’ll also enjoy a brilliant benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (double matched employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance- and a whole lot more.

Key words: Complaints, Complaints Coordinator, Complaints Handler, Customer Service

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