About the role
Are you interested in joining an industry-leading company?
We’re looking for enthusiastic and customer-focused Collection Advisers to join a team in Durham.
This is a hybrid role with currently 1 day per month in the office.
The focus of this role is to build strong relationships and deliver a world-class service to new and existing customers, as well as third-party relationships.
The company are well-known in their market for delivering world-class customer experiences, therefore we are looking for someone that has great communication skills and a customer first approach. They offer a friendly and supportive culture and have a company vision of becoming the most customer-focused company within their sector by delivering value and efficiency.
Great working hours - 37 hours per week Monday to Friday 9am to 5pm!
Starting salary of £22k plus bonus.
Excellent customer care and collections experience
Develop and maintain positive relationships with customers
Advising and support customers to ensure accounts are paid to the terms of their contract
Deal with all calls professionally and in a timely manner
Look at opportunities to maximise cash collection and minimise uncollectible amounts
Support credit control and the wider team and business
Excellent customer service skills
Demonstrate strong influencing and problem-solving skills
Able to work in a fast-paced environment
Excellent communication skills who can build positive relationships
Strong IT skills specifically Microsoft Word and Excel
Company benefits include annual bonus, 24 days holiday + bank holidays (+ the option to buy up to 5 days), free onsite parking, pension with up to 10% employer contribution, a healthcare plan and more.
If you’re interested in this role, please send in your cv and a member of our team will be in touch.