About the role
Are you interested in joining an industry-leading company?
We’re looking for enthusiastic and customer-focused Billing Advisers to join a team in Durham.
This is a hybrid role with currently 1 day per month in the office.
The focus of this role is to build strong relationships and deliver a world-class service to new and existing customers, as well as third-party relationships.
We are looking for someone who really understands how to connect with customers and colleagues to successfully deliver daily billing processes. You will need to have worked in a customer service-based role and have experience in managing and prioritising multiple workstreams.
Job expectations
An excellent communicator, resolving customer billing issues and ensuring customers are kept up to date
Able to clearly explain all tariffs, pricing methodologies, billing frequencies and formats
Have a keen eye for detail, supporting the ongoing development and testing of billing and customer experience systems
Understanding of billing methods and customer types
A team player, positively contributing to the team’s monthly billing targets
Educated to a minimum of 5 GCSE’s or equivalent and/or high level of appropriate experience
If you are excited to join a dynamic growing business that cares about its people, we would love to hear from you!
What’s in it for you?
Enjoy a competitive salary and extensive benefits package including:
24 days holiday, rising to 26 days (plus bank holidays) and we’ll also give you a day off for your birthday and a half-day for both Christmas Eve and New Year’s Eve
Opportunities to purchase holidays
Flexible working
1 day of paid volunteering leave per year
Bonus potential
Excellent pension scheme - We will double match your contribution, up to a maximum of 5% employee contribution and 10% company contribution
Healthcare scheme
Personal accident insurance
Life assurance
Income protection scheme
Cycle to work scheme
Perkbox membership
If you’re interested in this position of Billing Adviser and you have the customer skills to make the role your own, click ‘Apply Now’ and a member of our team will be in touch.