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Billing Advisor

About the role

Are you interested in joining an industry-leading company?

We’re looking for enthusiastic and customer-focused Billing Advisers to join a team in Durham.

This is a hybrid role with currently 1 day per month in the office.

The focus of this role is to build strong relationships and deliver a world-class service to new and existing customers, as well as third-party relationships.

We are looking for someone who really understands how to connect with customers and colleagues to successfully deliver daily billing processes. You will need to have worked in a customer service-based role and have experience in managing and prioritising multiple workstreams.

Job expectations

  • An excellent communicator, resolving customer billing issues and ensuring customers are kept up to date

  • Able to clearly explain all tariffs, pricing methodologies, billing frequencies and formats

  • Have a keen eye for detail, supporting the ongoing development and testing of billing and customer experience systems

  • Understanding of billing methods and customer types

  • A team player, positively contributing to the team’s monthly billing targets

  • Educated to a minimum of 5 GCSE’s or equivalent and/or high level of appropriate experience

If you are excited to join a dynamic growing business that cares about its people, we would love to hear from you!

What’s in it for you?

Enjoy a competitive salary and extensive benefits package including:

  • 24 days holiday, rising to 26 days (plus bank holidays) and we’ll also give you a day off for your birthday and a half-day for both Christmas Eve and New Year’s Eve

  • Opportunities to purchase holidays

  • Flexible working

  • 1 day of paid volunteering leave per year

  • Bonus potential

  • Excellent pension scheme - We will double match your contribution, up to a maximum of 5% employee contribution and 10% company contribution

  • Healthcare scheme

  • Personal accident insurance

  • Life assurance

  • Income protection scheme

  • Cycle to work scheme

  • Perkbox membership

If you’re interested in this position of Billing Adviser and you have the customer skills to make the role your own, click ‘Apply Now’ and a member of our team will be in touch.

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