About the role

A successful software company based in Longbenton are looking to bring on an Application Support Engineer who will be providing 1^st and 2^nd line technical support to clients of their bespoke transport management software.

You will be rewarded with bonus schemes, training, and a salary of circa £32,000.

The ideal candidate will be experienced in delivering first-class support to customers as well as creating written documentation.

You will be responsible for:

• Ensure customer tickets are responded to and resolved within SLA.
• Communicating with customers regularly with regards to their requests.
• Maintain a high-quality service to customers.
• Managing multiple cases at one time, ensuring case notes are up to date.
• Diagnosing and resolving incidents using remote access tools and verbal instructions.
• Installing and configuring software.
• Providing timely and accurate customer feedback.
• Supporting the roll-out of new software applications.
• Testing and evaluating new technologies.

To be successful in this role you should have:

• Experience with SQL
• Comprehension of Coding Language technology (Desirable)
• Previous Software Support Experience at a 2^nd Line Level
• Exceptional customer service skills
• The ability to support non-technical customers and explain complex IT concepts in simple terms.
• Excellent organisational skills with the ability to manage priorities.
• The ability to troubleshoot a variety of issues and resolve user issues.
• Ability to work on own initiative and make balanced decisions.
• A commitment towards delivering quality customer service.

There are plenty of opportunities in this role to develop your skills and take the next steps in your career with a company that invests in its training and support schemes.

If you’re interested in this position of Application Support Engineer, click apply now and a member of our team will be in touch!